Best Apartments in Interlaken

We had booked three rooms ata very high price for a 3 star hotel (~ 280 CHF) to stay there in first half of June. After checking in we were shocked to find that one of the three rooms was around 60 % of the size of the other two rooms and there was no Air conditioner.( yes, you heard it right- no A.C. and Interlaken is hot in summers especially during the day). When we contacted the reception, they just refused it first and later said, we have provided you with two beds and that was your booking, we don’t guarantee you room size. The reception was extremely rude and when we contacted the manager on phone she after arguing for 10 minutes offered us a bigger room at no extra charge for the next day of stay to which we agreed as there was no other option. Then the next day the person at the breakfast was again super rude and had an unacceptable attitude problem. The same day when we contacted the reception for change of room to the bigger room as promised by the manager but he just refused to do so or asked us to pay extra price for that. This receptionist was worst of them all as he just refused to listen to us and had no idea what hospitality is. The hotel has a very poor staff and had a differential attitude towards Indians. They were extremely rude and it all spoiled mood to travel. I would suggest nobody to book this hotel ever. They are a big bunch of liers and don’t know what hospitality is. I would suggest them to be gentle and kind which is the primary rule of hosting somebody.

Friendly and helpful staff except one of the waitresses serving breakfast at the restaurant, who was impolite and arrogant. Room is relatively small but comfortable with perfect view. Delicious breakfast with different varieties. Relatively close to the railway station.

Usually when you think of the term ”tourist trap” you think of a restaurant or an excursion of some sort. In this case, it's a hotel. This hotel is well-situated in the heart of Interlaken (the city of which is in itself a tourist trap but that's a different review). It also has a nice name and a regal exterior. It unsurprisingly seems to attract a lot of guests (myself included) as a result. I certainly regret staying here. I spent three nights here with my wife amidst a warm week in the area. Some of the highlights: - unbelievably old rooms with old, smelly carpets and dirty, peeling wallpaper - no air conditioning, simply a cheap plastic fan stocked in the closet of every room - very shoddy cleaning service in which clothes are left lying on the floor, coffee pods are not replenished...really not much is done aside from making the bed - very condescending front desk staff, namely one gentleman in particular who was unfortunately not wearing a name tag - kind and hard working breakfast staff at the restaurant which is unfortunately quite understaffed It was strange that in just three days at the hotel we noticed a very large number of visibly dissatisfied guests. All in all I recommend not staying here.

Our stay here when traveling from the U.S. was perfect. We received a complimentary upgrade to a suite, which was breathtaking. The location can’t be beat, with stunning views of Jungfrau, right in the heart of the main entertainment area, and walkable with luggage to either rail station. (Interlaken West a better walk because there was construction to and from Ost) the staff were friendly and attentive to every detail from check-in to check out. Just a flawless experience at a lovely, clean, well appointed hotel.

The hotel is just across the road from Interlaken West station. So, it's extremely convenient especially if you're catching an early train. The hotel also issue free bus & train transport card within Interlaken and between Interlaken Ost & West stations. The toilet comes with body shampoo. There are also 6 USB ports for charging your devices in the room. Though the rooms are next to the street, the window and balcony door are double glazed, which keeps out the noise. There's aircon in the room but you don't really need it in winter, the fee to turn on the air-conditioning is CHF20. Breakfast is just average, nothing interesting here.

Our 1st impression of Hotel Krebs was great! Reception was warm & explained in detail the hotel policies. Our room gives us a feel as though we are living in the lap of luxury! The perfect blend of size & style, we are amazed with their spaciousness & exquisite decor. They provide bedroom slippers provided, toothbrush, shaver & cream, cotton pad, safe, hair dryer, etc. These advanced amenities definitely make our stay nothing short of perfect. We enjoyed our stay very much! The location of the hotel was awesome. It's just a few minutes walk to the Interlaken West Station. There's also many different buses u can take to many different beautiful attractions like Lake Brienz. I have seen many reviews about the cheese fondue from their restaurant. We tried it too & was so in love with it. As we brought our 3.5yrs old child along, we can only have cheese fondue without alcohol. We replaced it with apple juice at an additional cost of 5chf. Indeed food was really good! And the waiters were really kind & friendly. They were very kind & patient with our little girl. She was given colouring materials for entertainment. Thanks to the waiters. We had lots of laughter while enjoying our meals. Oh yes, there's a big fluffy black cat who often patronise the hotel & restaurant. It usually sleeps on the first chair near the left of the entrance. Staff of the hotel & restaurant are really nice, loving little animals & taking care of them very well. Overall, it was a very wonderful experience staying here. We would gladly come back again!

I see other negative reviews about this hotel and I agree with them and I was aghast that this is supposed to be a 4 star hotel? It is more like a hostel. True, it is conveniently located near the train station and that is its only redeeming feature. The twin room where we stayed reminded me of the student accommodation many many years ago where I stayed at the University of Montpellier in France: spartan. The Hey hotel had a set of planks put together which supposedly should be a table, but there was no chair whatsoever; no closet; no air conditioned (fortunately in our room there was a small stand up fan that gyrates), a small mirror and a standard bathroom. There is a phone and a flat screen TV. Also, a cockroach was seen in the premises. Not recommended.

A memorable stay! The dreamy rooms with view of the virgin, just world class! We are deeply impressed - the friendliness and friendliness of the staff – This is no longer obvious today. The new, with much love designed rooms and rooms, the details throughout the house, the flower splendour – unique. Kitchen and service were excellent. We wish the entire team many happy guests. We will come back!

How nice it was to return to the Rössli hote in its quiet, convenient location only a five minute walk from Interlaken West railway/bus/boat interchange, from where you can explore the beautiful Bernese Oberland region and farther afield using the excellent Swiss Transport system. The hotel is a traditional, homely, unpretentious, clean and well managed establishment with friendly and helpful staff. Christopher the owner speaks six languages and he and the rest of the multi-lingual reception staff can help provide local excursion tickets, information leaflets and general help with your itineraries that save queuing at the station or local tourist information centre. The hotel provides the Interlaken Guest Card that allows for local bus and rail transport within the town and offers discounts at local shops and attractions. My room at the Rössli was very clean, simply furnished with a very comfy bed, writing desk, multi-channel TV, safe, electrical sockets including USB ports plus a shower and toilet. There is a compact lift that operates between reception and the first and second floor, whilst remaining access to the third floor is via stairs. 24 hour free tea/coffee is available in the ground floor lounge along with a large screen TV with video options. There is also a small multi-lingual library and a microwave cooker plus utensils available so guests may bring in and heat up their own foods. On the second floor is another TV lounge with video library and children’s play area. Breakfasts at the Rössli are continental style with a yummy scrambled egg and bacon option plus the usual cereals, breads, meats, cheeses, boiled eggs, jams, yoghurts and fruit juices. Tea and coffee are served at your tables by their friendly staff including Jean Louis (Christopher’s dad) who provides humorous commentary and useful pearls of tourist wisdom to his many returning guests. The hotel also provides free parking and offers a pay as you go laundry facility. Across the road from the hotel are a pharmacy, Bank ATM, Pizza restaurant and within 150m is a well stocked Co-oP from where you can stock up on drinks, fruit and snacks that will sustain your on your daily travels. As the hotel is very popular, I would advise booking early to avoid disappointment. If you want a family friendly, cosy retreat that won’t entirely empty your wallet, then I would recommend the Rössli without hesitation.