Posted on Jul 24, 2026|Tanjung Pool View Twin
Anonymous User
The hotel itself is fine, with excellent facilities and services. However, some parts of the hotel are currently under renovation, and it seems they intentionally place guests who book lower-tier rooms in these renovated areas.
Knowing in advance that some of the hotel's beachfront areas were under renovation, I specifically booked a garden-view room a month ago. Upon arrival, the hotel informed us that all garden-view rooms were full. They then 'upgraded' us to a sea-view room (which was in the renovated section).
Although they offered a discount as compensation, we repeatedly stated that we didn't want to stay there. The staff (somewhat threateningly) said that all other rooms in the hotel were full, and these were the only ones left, implying we'd have no room if we didn't take it (their attitude was quite arrogant). They also insisted that we could only switch to this specific (renovated) room type and no other. Since we'd never encountered such a situation before and didn't know how to handle it, we reluctantly accepted. Later, I checked online and found that our situation of being switched rooms was not an isolated incident; many Chinese tourists were 'forced' into 'upgrading' to sea-view rooms. (Some even suggested they only do this to Chinese tourists).
The hotel did not proactively offer compensation after we checked out. We only received it after complaining to Ctrip's customer service. I'm very grateful to Ctrip's customer service for their help; they advised us that in similar future situations, we should not deal with the front desk privately but instead let Ctrip customer service handle it.
I rarely post reviews, but I'm sharing this to prevent fellow Chinese travelers from being scammed. If you encounter such issues, contact Ctrip directly.
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Price per night from:NZD 485
Posted on Feb 25, 2026
Guest User
The water in the hotel's area is heavily polluted; it's so dirty that snorkeling is completely out of the question! The front desk staff were very perfunctory with guest requests and didn't follow through on promises. In the morning, we requested a private boat tour for island hopping and snorkeling. We discussed the time and itinerary with the dive center staff and finalized the price with the front desk. We even altered our subsequent travel plans for this. However, by 4 PM, we still hadn't received confirmation. When we called the front desk, they told us they couldn't arrange it. We asked several people, and got different explanations: first they said there were no boats, then that other guests had already been arranged for island hopping, and then that there would be a storm the next day (which turned out to be perfectly calm). I suggest the hotel improve its island hopping service. For those looking to dive, definitely don't consider this hotel! Also, the beach is incredibly tiny, barely palm-sized!
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Price per night from:NZD 491
Posted on Jan 5, 2026|Standard Executive Twin
Guest UserVery outdated design hotel but still comfortable to stay..the centralized aircond is not cold enough that we had to switch on the fan which was too windy because the fan speed not ajustable....the breakfast has lot variety but doesnt taste great...overall good stay.
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Price per night from:NZD 119
Posted on Jul 6, 2026
RainsenFacilities: Given we're on an island, the conditions can't compare to the mainland, which is understandable. The AC was strong, and there was plenty of hot water.
Hygiene: Our room type was relatively new, the bedding was comfortable, and the water quality was acceptable.
Environment: Beautiful, beautiful, beautiful! I've wanted to come here for three years, and it was absolutely worth the trip. During the day, it's turquoise waters and soft white sand, and at night, we saw a blood moon and stars.
Service: Although there was a bit of a language barrier, the staff (both male and female) were excellent at understanding our needs! The entire boat transfer process was smooth and seamless. They even helped us switch rooms late at night to fix a circuit breaker issue. Many thanks for your hard work! 🌹 (The restaurant breakfast was also good.)
I hope to have the chance to vacation on Mantanani Island again in the future~
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Price per night from:NZD 300
Posted on Jul 3, 2026|Ocean Wing Junior Suite Sea View King Room
liangWe stayed in the Ocean Wing. The room was very spacious, but the facilities were a bit old. The plunge pool on the balcony was large, but a bit dirty. Both the swimming pool and the beach were great. The restaurants require advance reservations, which felt a bit like a 'scarcity marketing' tactic. The Italian restaurant wasn't good and the environment wasn't clean. Breakfast was just average, and so was the service. In contrast, the Japanese teppanyaki was excellent, with warm service and good food. The free airport shuttle was a nice touch, but it only runs twice a day, in the morning and evening. The front desk service was very enthusiastic, and they even gave us a local specialty necklace and welcome drinks. Overall, it's a good place for a vacation.
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Price per night from:NZD 409
Posted on Aug 3, 2025|Two Bedroom (Green Mountain)
Anonymous UserLocation is strategic , rooms are big enough.Aircon is good and cool enough. Overall ok just have some weaknesses for example the cleanliness. A lot of ants on table. Washing machine not functioning. Hair dryer got sparks when turn on
Car park provided.
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Price per night from:NZD 50
Posted on Jul 28, 2026|Twin Room With Sea View
lilith-yyI stayed at two hotels in Kota Kinabalu this time, and surprisingly, the one that left the deepest impression was this older Hyatt. To be honest, I was a bit worried it might be dated at first, but it turned out to be a fantastic stay.
The room was spacious. With two adults and one child, we could easily spread out our luggage without feeling cramped. The bedding was just right – soft enough to sink into, but with good support. I slept in naturally for all three nights. The absolute highlight was the sea view – a vast expanse of blue outside the window. Sitting there watching the sunset transform from golden hues to pinkish-purple, without having to brave the crowds at Tanjung Aru, was an absolute win.
The location couldn't be better. Merdeka Shopping Mall is just a two-minute walk downstairs, super convenient for currency exchange and buying snacks. Another five-minute stroll takes you to Gaya Street, with eateries like Yee Fung Laksa and Fook Yuen Toast all within walking distance. We barely took any taxis during our stay, saving enough money for at least two extra seafood meals. I felt like a local just strolling around.
The pool is right next to the elevator, with separate sections for adults and children. My kid grabbed a life vest and had a blast, while I relaxed on a nearby sun lounger and even caught another sunset.
As for breakfast, the variety wasn't extensive, but the ingredients were fresh, and the Malaysian-style dishes were all delicious, especially the Roti Canai with curry sauce – I devoured three pieces! There were also noodle stations with both chicken and beef broth, which my kid said were very flavorful.
If it's your first time in Kota Kinabalu and you don't want to waste time on transportation, this older Hyatt is truly top-notch. While the facilities show their age a bit, it's clean, comfortable, convenient, and offers incredible value for money. I'd definitely choose it again if I come back to Kota Kinabalu – truly a no-regrets choice! 😉
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Price per night from:NZD 208
Posted on Jul 19, 2026|Studio Premier Queen With Sea View
Guest UserI was initially surprised because the room I booked looked different from the photos. I thought it was an apartment with a separate living room, but it was a standard hotel room with a linear layout and a bed. I hadn't seen many detailed reviews, so I was a bit worried, but it exceeded my expectations. I really enjoyed the view of the Filipino Market right in front and the ocean view. I'm not a light sleeper, so I slept comfortably, but those who are sensitive might find it noisy as planes fly directly overhead. The hotel has a pool, gym, and washing machine, and overall, I was satisfied with my stay!
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Price per night from:NZD 179
Posted on Jul 23, 2026|Ocean Premier
JC_CJHad a fantastic vacation experience at this hotel! While the location is a bit secluded, it boasts a huge beach and a wide array of activities. Both the pool and the ocean water were incredibly clean. You can even surf and play tennis right at the hotel, which kept both the kids and adults thoroughly entertained. For dining, I highly recommend the burger at the Sunset Bar – it's massive and delicious! The hotel also has great wildlife, with many small animals that the kids absolutely loved.
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Price per night from:NZD 173
Posted on Feb 14, 2026|Deluxe Twin room
Alex_CheckIn
Got you — I’ll keep it balanced and honest, like a real guest who had both good and not-so-good moments.
⸻
I recently stayed at Lintas Platinum Hotel for 5 days, and overall it was a decent stay with a few hiccups along the way.
On the first day, check-in was smooth, but unfortunately the first room assigned to me had no air-conditioning and no power. After informing the staff, they arranged a room change. The switch was handled fairly quickly, which I appreciated, and the new room was functioning properly.
For the rest of the stay, the room was generally comfortable. The bed was good, WiFi was stable, and air-conditioning worked well (very important in Kota Kinabalu’s weather). Daily housekeeping ensured that water bottles and basic amenities were replenished consistently, which I appreciated.
However, there were a few issues during the stay. For the last few days, the bathroom phone kept ringing every evening around 6:29pm. I was quite busy in the mornings and only managed to report it on the last day. The staff checked but couldn’t find any issue. It was a bit strange and slightly disturbing, though thankfully it didn’t escalate beyond that.
I also noticed that the towels provided were a bit old, and the housekeeping floor cleanliness could be improved. While the room was generally maintained, the floor didn’t always feel properly cleaned.
That said, the staff were polite and helpful throughout my stay. Despite a few inconveniences, the overall experience was still reasonably comfortable. With some improvements in maintenance and housekeeping quality control, the hotel could definitely provide a much better experience.
Overall, a decent stay with room for improvement.
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Price per night from:NZD 66