Hotel near Reforma,Mexico City21.2% of visitors choose this area
RRusTravelers2026.02.19
This hotel used to be a 5-star, but now it's barely a 3-star. The furniture is very old, the carpet hasn't been replaced since it opened, the bathroom tiles are falling off, and the countertop has a hole in it. But for the price, and with breakfast included, it's okay. Most importantly, everything was clean! The water was hot. Breakfast was actually a bit of a letdown. We went to the restaurant, and there was a buffet with cakes, salads, fruit, and a steaming hot dish. And they told us: ”You only get a sandwich and tea... that's it... and anything else is an extra 180 pesos.”
The location is definitely the highlight of this hotel. They have an airport shuttle from terminal 2 that goes every 20minutes. Then there is a bridge to terminal 1 that is a 3 minute walk, very convenient.
The room was okay and the staff were friendly enough
I would stay here again for an early/late flight.
Hotel near Centro Historico,Mexico City15.2% of visitors choose this area
GGuest User2026.02.25
Great hotel to stay at in Mexico City because it's centrally located, and a tour operator picked me up for an excursion to Teotihuacan, which was fantastic. The staff was also cordial in general, and I felt safe with the private guard in the front lobby. As for the room, it was just as advertised in the adverisement description and pictures. Warm water worked, and so did the A/C. Wifi worked well, but because I have used Ibis Hotel in other countries, I already had a general account, so accessing wifi was a little tricky in the beginning, but after resetting my password, I was able to access wifi. With regards to the restaurant, some of the dishes were delicious for dinner, such as the Enchilada Suices. The breakfast buffet was well worth it and had a variety to select from. Overall, this hotel is a good value for your money.
Hotel near Zona Rosa,Mexico City3% of visitors choose this area
NNev Ruz2025.04.07
They do not leave drinking water to the rooms.
There is no kettle or coffee machine in the rooms.
Their breakfast is very limited.
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Good location, nearby handshake.
Hotel near Reforma,Mexico City21.2% of visitors choose this area
GGuest User2025.12.25
Really good experience for one night if you have enough money. The buvet is the most comfortable I have tried in my life. The bellboy can store our luggage for free (seems that) which also save our time and money for traveling in other cities.
It’s a little far from city area though close to airport. So you can access to the air port in about15 minutes. That’s a good point. And the room is always clean but you can hear the sound if somebody use the restroom. Totally it’s good hotel for me.
Hotel near Centro Historico,Mexico City15.2% of visitors choose this area
GGuest User2024.07.29
The best hotel I could have chosen. Extremely well located, our reservation included breakfast, which was a FULL breakfast. Also the reservation included 24/7 access to their Cafe Historico where you could get coffee hot chocolate, pastries, light sandwiches, salads...awesome. Free bottled water all the time as many as you want. Rooms are somewhat small but incredibly clean and enough to charge batteries to continue with your trip. I would definitely recommend this hotel to anyone.
There are many tourist attractions nearby, and since it's in the city center, transportation is convenient. I had a great two-day stay, with everything I needed. The hotel breakfast was also quite good. The staff were very friendly, and the cleaning was excellent. While the room layout wasn't to my liking, I'd definitely return.
Room had little to do with the images on trip.com. Room was dark with no direct sunlight (wall around 50cm in front of the window).
Morning shower was interrupted with an unpleasant surprise as the shower head fell onto me.
Both complaints were adressed during check-out the same day, but staff were obviously not trained for complaints and could not handle my feedback, very disappointing for an 'upscale hotel'. trip.com service on the other hand was flawless as usual.
Very Good
230 reviews
8.4/10
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