Hotel near Porta Nuova,Verona33.3% of visitors choose this area
MMiss Anita B2026.02.05
Had a very warm welcome. The hotel is a little dated, but was clean. Super friendly and helpful staff and a very large continental breakfast. There were cute tiny olive oil bottles, which was very appreciated. The coffee is a self-serve machine and there was canteen serve for all manner of hot foods, lots of bakery variety. I really enjoyed my one night stay after missing a flight at Verona airport. The staff helped me plan a really fun day until my flight the next day, they stored my luggage, while I went to see the sights. The most beautiful square in the world, dantes statue, Romeo and Juliets balcony, the castle, the river, the amphitheatre and I was lucky to find a wonderful festive market. A wonderful night and day in Verona. I went to the gusti gardens which absolutely wonderful highlight of my day.
Room fit for the price, unfortunately, despite having asked for a shower, I had a room with a bathtub (visibly ruined).
The hotel's location is very comfortable for me, and is close to the motorway and main gates.
Appropriate cleaning, comfortable and large bed (two large beds next to each other)
The staff at the hotel are so friendly and professional! We loved the the guy at check in, so friendly and helpful! We enjoyed the spa. The breakfast is decent I would say, basic things, cakes and pastry are so delicious, the juices are soso.
Very clean, beautifully furnished rooms (many of nix), mega friendly staff, super breakfast (especially suitable for various inconsistencies), deep garage also suitable for large vehicles (pick-um).
The location is also very good - you are fast in Venice, Verona or the Gardasee
Hotel near Venice City Center,Venice24.5% of visitors choose this area
AAnonymous User2026.02.28
Good location with easy access to bus & train station and water bus & half hour walk to San Marco. Room small & could do with updating (this seems in hand elsewhere in hotel) but has all you need for overnight stay. Plentiful breakfast with view of Grand Canal. Would have no hesitation rebooking.
Charming and Comfortable Stay at Hotel Firenze
I had a lovely stay at Hotel Firenze. The interior is beautifully decorated, and the room was exceptionally clean. I especially appreciated the heated toilet—such a thoughtful touch! The bed was very comfortable, and I had a great night’s sleep. Breakfast was a highlight each morning—delicious and beautifully presented.
The hotel is conveniently located near the train station, which made arrival and departure easy, though it’s a bit of a walk to reach the historic city center. Being next to a main road, there was some street noise, but it wasn’t disruptive.
Overall, a charming and well-kept hotel that offers a pleasant and cozy stay.
Esperienza veramente bella, unica e interessante.
Colazione super approvata e abbondante, personale educato.
Senza problemi su tutti i servizi proposti.
Hotel near Venice City Center,Venice24.5% of visitors choose this area
GGuest User2026.03.02
The room was spacious and the heating worked very well. The key was unique, but the facilities were a bit old. The shower curtain didn't really keep the water in, so the bathroom floor got very wet. The courtyard next to the room was quite nice. Room 509 is actually on the ground floor. I also got bitten by mosquitoes at night, but luckily I managed to kill them quickly.
The front desk had a peculiar process: when I checked in, they asked for my credit card to register the number. The next day when I checked out, I inquired about it and was told it was to prevent guests from forgetting to pay city taxes or other fees after leaving. They also assured me that the card information would be deleted later and not to worry.
This hotel is right in front of the beach plus they have a private pool. It is one of the most clean hotel I've ever seen.
I had breakfast and the selection was the usual continental one, there were eggs, ham, croissant, cakes...a mix of sweet and savory.
The girls at the reception are very kind and smiling. Definitely an enjoyable place to stay.
Very Good
75 reviews
8.0/10
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9.2/10
Great
LLady WI was skeptical reading previous reviews but decided to give it a try for one night during my business trip as I’m an IHG member. Having experienced staying at 5 different hotels in this city — most of them within walking distance on Corso Porta Nuova (main street leading from the train station to many main attractions) — I can say that Indigo was among one of my top 2 choices.
The room I stayed in was tastefully decorated — the headboard of the bed immediately attracted attention, striking but elegant, with paintings seemingly telling romantic tales of the city’s history; open wardrobe was clever as it made the room seem spacious while leaving plenty of space for hanging clothes and jackets especially on a rainy day.
The balcony was a super nice touch and was my favorite to come back to in the evening with a view of charming Verona at night watching people and cars passing by. Two chairs, a coffee table with blankets and a little bit of floral decorations. I spent a fair bit of time despite the cold and rain, soaking in the beautiful images which were among the most special memories I’d carry with me from this trip.
Check-in was super efficient. Anna at the reception was an absolute joy to meet and interact with. She’s super kind, thoughtful and professional in helping me with storing my suitcase as I was in a rush to catch my train to a nearby city on a rainy day; she gave clear, accurate info helping me to go to the train station within 10mins; and on the next day, kindly offered recommendations for cafes. Her passion and enthusiasm and friendliness is above and beyond many of her peers. Her genuine smile stands out from others who might be just trying to get their job done. You can tell Anna is truly exceptional and a wonderful ambassador for Hotel Indigo. Keep up the good work!
Breakfast service was super efficient, friendly, attentive. The professional and thoughtful gentleman offered multiple times coffee, tea, orange juice, etc, making sure each guest had everything needed for a good start of the day, quickly clearing dishes while guests stepped away - perfectly seamless. Truly outstanding attention to details. The restaurant offered a good variety of food choices: raw veggies are rare in hotel breakfast buffet but here they did so that was a plus in my book. Fresh fruits, muesli, (no sugar-added) yogurt and scrambled eggs were my go-to. Although I didn’t eat pastries or bread or drink Prosecco for breakfast, if that’s something you like then you’d be pleased to know they offered plenty to satisfy different tastes.
The only thing that prevented Indigo from making my No. 1 choice in Verona was the shower. I requested specifically for a shower because from the photos shared by other travelers and reviews many commented that the bath look dated and needed update. I personally do not take baths in hotels so having a new, good water pressure shower with fast efficient drain would be way more important. They did honor my request with a standup shower corner stall. However, the square-shaped shower stall area was so small that my elbows (I’m petite size female) kept knocking on the glass doors. I believe they’re scheduled for major renovation in Jan-Feb 2024 so it’d be interesting to see if they remodel the bathrooms and showers.
AAnonymous UserWas given a room all the way to the end and the corridor was far. Took at least 3mins with our luggages. The last room was also alitttle smaller. Call to the reception and thankfully they were able to provide a change of rooms. If you cannot stand noises, maybe get a higher floor cause the trains run till late. The only issue is the coffee machine where it was dirty with leftover coffee remnants when we tried to use it. Location was great, with a supermarket nearby and restaurants and bus stop too.
AAnonymous UserVery good experience in this hotel. The very large and clean room. The staff very careful and have gluten-free food. Furthermore, it is very close to the Academia bridge that crosses the great channel. They also have a restaurant in the same hotel. I therefore recommend it 100%.
ZZefinityThe biggest advantage of this hotel is its location, but honestly, everything else feels a bit subpar compared to other four-star chains like Hilton. Perhaps it's because Venice's urban infrastructure is quite old. The hotel lobby is nice, but the in-room facilities have some flaws, like certain glued-on fixtures that easily fall off. They do have both new European and old Italian standard power outlets, which is, I guess, okay. There are also a few other minor imperfections, and around 2 AM, there seemed to be a party with young people nearby.
Overall, though, the location and experience justify the price. There are plenty of dining options nearby; I recommend trying some of the highly-rated restaurants for pasta, pizza, and gelato – the prices are good too. After all, hotels on the main island are even less cost-effective and have older facilities. If you have higher expectations for your experience, I'd suggest going a few kilometers away to a Hilton Garden Inn or similar. The price is about the same, the facilities are better, but transportation isn't as convenient. Otherwise, you'd have to pay double the price for something on the main island. For lower expectations, you could try other nearby hostels that aren't hotels.
GGuest UserWhat a fabulous hotel perfectly located a block from the Grand Canal and close to both the Rialto Bridge and St Marks Square.
The receptionists are outstanding and answered all of our many questions with comprehensive answers, patience and respect. Can’t rave enough about them.
The rooms are even prettier than indicated on line, with plush bedding, a large bathroom and plenty of space.
Breakfast was convenient and offered a large variety of choices. Service was also exceptional.
Without question - you will enjoy this full service hotel. As a bonus, there is also an elevator so you don’t have to lug your suitcase up the stairs.
GGuest UserVery well-kept structure, staff very attentive to needs, true problem solvers. Very well-stocked breakfast room with many types of fresh and nutritious dishes, quiet rooms and possibility of using the gym with equipment and changing rooms with shower for public use
AAnonymous UserVery disappointing experience with discriminatory attitude at the front desk.
We simply asked for an extra blanket, but the staff misunderstood us repeatedly, even after explaining three times.
Instead of helping, the receptionist made unnecessary and inappropriate comments about Chinese habits compared to Europe, saying things like “Europeans don’t change toothbrushes every day” and “this is not how Europeans do things” — we never asked for a toothbrush, only a blanket.
In the end, they only brought a duvet inner without a cover, still not understanding our request.
Location is fine, but the rude, disrespectful, and discriminatory service from front desk ruined the whole stay.
Not recommended.
GGuest UserThe hotel’s location is truly excellent and one of its strongest advantages, offering easy access to key attractions and a beautiful overall setting in Venice.
However, there are several important concerns:
• The room price is extremely high compared to the value provided
• Cleanliness is average and below expectations
• The room size is very small
• The bed is uncomfortable and needs replacement
• The bedding is worn out and requires renewal
Overall, the experience did not meet expectations given the high price, and I hope the management considers improving the room quality to better match the rates charged.
KKa Ka BoyWe stayed three nights here. Hotel is conveniently located right next to the ferry station. Breakfast was good and has good variety. Probably the best hotel on the island until we received really bad service which lost all marks on our last morning of stay which I’ll elaborate later.
We had to catch the first flight and needed to have a quick breakfast before departure after our stay. Since we stayed there for three nights, we had breakfast and also dinned in their outlets throughout our stay, we were surprised the staff told us they don’t have our records on the last morning, we are not seated for breakfast and had to wait for them, it would be better if we get seated to allow hotel to sort it out since we have to leave for our flights. Unfortunately the staff also told us “they have hundreds of guest so it’s not possible to recognize us”. “There is no record”, and after waiting for over 10 min they came back and told us again “there is no record”. I asked to sort out the matter with the manager and they just told us we can walk over to the counter while there is a long queue of guests. Without cutting the line I waited at the lobby. After the staff at the counter also did not follow up about the situation after the queue was cleared or apologize for the rude attitude. We left the hotel after they ruined our experience at Venice. The entire good experience was lost due to lack of hospitality service. Wouldn’t recommend anyone to stay here, and it is a disgrace of the Hyatt brand.
AAnonymous UserThe antique hotel in the scenic area has two routes to reach the hotel from the train station. Turn left at the train station and cross a bridge. Turn right and cross three bridges. It takes 10 minutes to walk. It is more friendly for people with large suitcases. The door is relatively hidden. There is a Chinese-run supermarket next to it, and the room facilities have a sense of history. When I checked in, the boss was very enthusiastic to help carry my luggage upstairs, and introduced how to buy tickets, take the water bus to various attractions, and take a boat to watch the sunset at dusk.
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