"This must be the worst hotel I’ve ever stayed in santiago, the room was so small it even felt claustrophobic. The bathroom was the worst. Small shower, no soap, no shampoo or conditioner, no towels, nothing. I had to go to the reception to ask for some towel. And the poor guy looked like he was about to faint, he was tending to all guests on his own because he was the only person on duty at night. Going back to the bathroom, you can’t even take a dump because it will fload. Trully a disgusting experience."

"The Hotel Loreto presents itself online as a well kept boutique hotel in the center of many tourist activities. It is possible this image was true before COVID or something, but it is absolutely not true now. You'll notice there are not many recent reviews, which is usually a red flag but I somehow missed that. The hotel sits behind big iron gates, and you must get the front desk agent's attention through the window. The lobby is dirty and they are actively doing noisy construction on the front stairwell, which is close to rooms. The rooms are absolutely disgusting. I'm a stout traveler and can handle a lot, but these rooms are completely unacceptable. To say the furnishings are minimal would be an understatement. The rooms have as little and as basic amenities as possible. The room was not clean at all - dirt, hair, ants everywhere. The plugs are hit or miss for what work. The shower is what made us eventually leave for another hotel. If you turn the shower on, water would come gushing out at the base of the step to enter the shower. We reported this to the front desk and they said there were no vacant rooms that did not have maintenance problems (!). Their solution was to give us a bunch of towels to put on the floor and, presumably, just flood the bathroom. This is one of the most insane things I've ever seen a hotel suggest. After telling them we wanted to leave, they magically decided a room with a maintenance problem was actually fixed. We said absolutely not and requested a full refund. They reluctantly agreed and tried to talk us out saying it would take awhile to refund. There was no way we could comfortably stay there so we left. After time had passed, they still had not issued a refund as agreed upon. I sent them an email which they did not answer. I reported this charge to my credit card company, which was much more effective than attempting to contact these con men. After several days they replied and asked for the same exact details that we gave them when we signed in. This never resulted in a credit from the hotel. Thank goodness my credit card is reputable, but this hotel sure as heck is not. In all my travels, I have rarely encountered a dump that tries to scam people like this. The pictures you see in these reviews are either fake or from a time when this hotel used to be run properly. They do not represent the hotel in its current state. We went over to the Novotel for only a few more USD a night. The vast chasm in quality was so enormous. Do yourself a favor and book somewhere else. I recommend the Novotel Providencia but you could likely find a better hotel almost anywhere else in the city. You can see I have many reviews and most positive. I do not take one star reviews lightly, but travelers need to be aware of this trap. Do not stay here."

"When we got dropped off, our taxi driver warned us that this was a dangerous area. We then looked across and there were 8 armed police on the corner of the street monitoring a bloc party. This went on until 4am, we had no sleep at all, and to top it all off, even the staff on reception said "this is very dangerous area, don't be surprised if you get watched in case people get your phone or money". Had a booking for three nights, only stayed one - but of course all the owner cared about was 'no refund, no refund'. Do not stay in this area."

"good ..."

"Cozy hotel. Excellent value for money."

"Unfortunately, we had a very bad experience with this hotel. We had seen a complaint that the hotel didn't have an elevator. When we contacted the hotel, they said it did, but upon arrival, we were placed on the 5th floor, and, surprisingly, according to them, the elevator was under maintenance and didn't work until the day of our check-out. The rooms are extremely old. There's a water leak in the bathroom. A lightbulb is burned out, and they don't even have hand towels. I asked for a cloth to put on the floor, and they gave me a flannel. All the cabinets are worn out. The TV doesn't work. The breakfast is terrible, and they don't even provide cutlery. Be careful, from what I understand, the hotel's name changes frequently. It has been called Hotel Santa Maria 281 and Hotel Soneto."