"The location was great and staff was good.. parking is not for free"

"Worse hotel ever will never recommend people to stay there It’s said on the trip.com is free cancellation so guys be careful they are scammer’s My experience with them was very bad they still holding my refund I don’t think it’s a good place to stay"

"I loved the surroundings of this hotel. It's a truly medieval setting. There's a monastery right outside the entrance, which you can visit and is truly spectacular. There's also a castle-like ancient building surrounded by a moat with swans. The stairs to the rooms are quite interesting. Breakfast is made to order and is delicious. It includes bread, sausage, and scrambled eggs, as well as bacon and black pudding. Parking is available right outside the entrance. We arrived at 9 PM and left at 10:00 AM the next day. There was no charge for this time. If I were to visit Wells again, I would choose this hotel again. Thank you for your warm hospitality! It made you feel right at home."

"So sad, a nice enough setting but staff and owners who have no clue about running a business. Pre booked a table for lunch for 9, 5 adults and 4 kids, asked when booking if we could eat off the lunch menu, yes was the answer. Arrived bang on time, sat down and ordered drinks, two tables of two outside and nobody else. Drinks arrived, they took the food order , we asked if they were doing the all day breakfast, " of course we are" six sandwiches and two breakfasts and some chips. Half an hour went by, nothing appeared. An hour went by still nothing, after 95 minutes the food started appearing, that took 15 minutes to serve and by the time the last sandwich got to us the first eaters had finished. They forgot the toast with the breakfast, forgot the orange juice with the breakfast and then when we eventually got the bill thy tried to charge for those and two extra teas and coffee that were part of the breakfast price. How it takes 95 mi9nutes to serve two breakfasts, chips and s sandwiches remains a mystery. At no time was there anybody saying there will be a delay, no apology for keeping us waiting, the staff just ran around in ever decreasing circles. When we paid and asked why everything took so long we were met with animosity which just made thigs worse. “ we did our best” Best is clearly just about a mark of 1/10. On arrival we were told how business was so slow and the holiday lets were empty, if this is how they treat customers that’s not a surprise. The moral of the story, if you can’t do it properly don’t do it at all, letting amateurs loose in the hospitality and catering business simply doesn’t work. Get your act together or just close it till you find some management and staff capable of delivering some kind of customer service, until they do and AVOID this place is my strong recommendation."

"Everything at Worth house was just right, comfort, cleanliness, food, atmosphere is very friendly, this was my third visit to Worth house and it just gets better every time. I have already recommended this place to stay to my friends if they intend to visit this part of the beautiful Somerset countryside, only fifteen minutes from Wells."

"Nice and tidy!"