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Explore Guest Reviews of Hotels in Kottayam

Puthens Clifton Inn
3.6/514 Reviews
Maintenance is very poor. House keeping staff doesn't know whether basic amenities such as TV/AC are working or not. In majority of the rooms plug points are not in working condition. Reception executives should listen to customer concerns. Their way of coordination is very poor. This hotel seems to be international. But we don't see minimum basic standards being maintained. Management/Hotel owner should monitor the hotel condition frequently and should fix the problems raised by the customers. Overall it is a very bad experience to us. People visiting this hotel for the first time please think before you opt.
Paradise Resort
3.6/552 Reviews
Me and a colleague booked this resort for a 1 night stay on 18th September through MMT as part of a business meeting with a client based out of Kottayam. We were traveling from Bangalore and reached the resort at 12pm as per the check in time stated in the booking confirmation, but from reception it was told that they've recently changed the check in time to 2pm however it wasn'tcommunicated to us. After talking and waiting for about half an hour they've alloted the room. Below are our specific experience at Paradise Resort, Kumarakom: 1. Food options in the menu weren't available. Said that there is a party going on for another group, so cheff is busy with that and only limited items are available for other guests. 2. We were having a beer sitting at the varantha of our cottage. Then a staff came, said that he's the GM of the resort and told us there is a police officer and group of friends staying in the resort (two cottage after ours), so we cannot have beer in our cottage's varantha. But this group of people were enjoying drinks in front of their cottage and walking around the property with liquor. So we had a little bit of argument, and our point was ”the rule within the resort should be same for all guests.” The GM wasn't ready to accept that and behaved us in an unprofessional tone. He was often saying he's the GM, also said that they've contact with politicians, police and local leaders, so if you doesn't want to stay then you should leave. It was clear threatening and an unacceptable way of communication from a person who should be treating all customers equally. 3. Finally we complained at MMT and vacated the resort 2 hours after check-in. Even when we were leaving, the way staff and GM communicated was inappropriate. 4. After vacating, we've booked Abad Whispering Palms (a nearby resort) and stayed there overnight. It was an amazing experience at Abad and from all staffs. 5. Overall, Paradise Resort management should give some sort of hospitality training to their staffs. I believe some of the reviews they've on google or other booking platforms are paid reviews. At present this resort doesn't even qualify for a 1 star rating.
The Zuri Kumarakom Kerala Resort & Spa
4.1/549 Reviews
This place clearly is past its prime from the looks of it. Our Deluxe Lagoon view room is past its ‘best by’ date. The furniture is fraying, the mirror has big stains, the room had a stink when we checked in, the aircon works only at one setting - 19 degrees. The woodwork has been shoddily repaired, the glass door has turned yellow with grime. The maintenance and upkeep of the property evidently de***ds serious attention. Sadly, when I attempted to show some pictures of the room to the ***agement, it barely caused any concern. I was informed that the extended Covid lockdown - and the tropical climate and moist air, has taken a huge toll on the property. In other words, we really can’t do much! However, supposedly a revamp of the property is underway - doesn’t help us though. While the explanation maybe valid, the nonchalant response was galling and totally unexpected. And any way, why shouldn’t we, as paying guests, expect better? At breakfast this morning, the papaya was un-ripened, the pineapple was overripe and discoloured. And the best. - they couldn’t find decent, fresh and ripe local bananas to serve! At lunch, the Thai green curry was spicy - so spicy and none of us four could eat more than one spoon. We refused to eat it and asked them to take it back. Yet amazingly, it appeared on our bill - no apologies offered. Naturally, we refused to pay for the dish. Quite eventful first 24 hours.
Holiday Vagamon
3.5/561 Reviews
I stayed for here for 2 days very comfortable stay with excellent food. It is very near to vagamon town you can easily access here the only problem is it is very expensive comparable to other cottages in vagamon.
Taj Kumarakom Resort and Spa Kerala
4.5/553 Reviews
My experience with Taj Kumarakom was really a good one. The hospitality of all the staff members were really good. The one person who served us dinner, Mr. Amal James, was very kind to us even though we were late he did not show any indifferences towards us. Everyone with whom I had interacted with whether it was in the activities section, pool section or spa section all of them were really professional and well behaved. It was worth going for a holiday with family to Taj.
Kumarakom Lake Resort
4.7/543 Reviews
Excellent rooms and view , the service was slow and ravi was the best to spend our time with absolutely loved that guy Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaahahahahahahahhahagaggagagagagaggagagaggagavavvavavvava completing 200 characters limit

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Number of hotels245
Number of Reviews 233
Highest PriceUS$202
Lowest PriceUS$11
Average Price(Weekend Night)US$47
Average Price(Weekday Night)US$47