Hostels in Pennsylvania, United States

For the first time using Trip.com....this one for me is a winner. After bad experiences at Extended Stays and some motels under Wyndham Rewards wherein I lost a number of points on rooms that needed serious upgrading for their members, as well with some other third party reservations were very disappointing and over priced on fees and tax for people on a fixed income. Only flaw...no breakfast folks. But I'll take care that for the cleanliness and no pets.

Location is very close to the Independence Palace, very good! Full kitchen utensils, oversized communal kitchen, really good! Public bath, public toilet!

Our venue was canceled last minute and the hotel did not care. They get customers all the time because of this venue and to not understand or care about the cancellation by the event was horrible. The only good thing that happened is the third party app that handled the planned trip stepped up big time and spent almost six hours trying to negotiate with the hotel to no avail. Trip.com is the best!!!

For the price it was completely adequate.

The whole building smells musty and there's NO air in any common areas. Our room had been untouched since the last guests (we got there well after check in). No apologies, no reimbursement. We just had to wait over an hour in the heat and of course had no time to shower or nap before the event we came for. (while 7 months pregnant-obviously that's not their fault but it was beyond necessary and they should have the room ready before they give us a key) They were ”fully booked” but while we sat waiting they took a reservation for today and said they had ”just one” room that was EXACTLY what we had and then mentioned to another worker that they had THREE. Not sure why we couldn't get one of those, or one of the several rooms for people we watched check in AFTER us. Someone else came to let them know the air didn't work in their room and they said it was just too low and couldn't keep up, even after they said they had turned it down and it wasnt working BEFORE, and without checking it at all. (Even if that was truly the problem make a note if you dont want it below a certain temperature, and maybe upgrade so people who pay good money can be comfortable) Someone else complained of a leaking sink and damage in the bathroom, and ANOTHER complainef that their shower wasn't draining and they just gave them a plunger to deal with it themselves. When we finally got back to the room, it somehow smelled worse (like a public bathroom) and the bottle of conditioner was half used (that wasn't there at all before so I'm sure they collect them when people leave and reuse) This is the most expensive hotel we've ever stayed at, even booked months in advance (probably because of the location) but it was definitely not worth even the $70 or $80 you can get a motel for.

We had to stay here because of the snow storm we were not told on the website or even in the so called fine print there was a $100 deposit so to get here and to be charged an extra $100 is false advertisement then at checkout he had me waited the front desk while he went to check the room but did not communicate where he was going so I had to stand there 5 Or so minutes not knowing what was going on they have very poor communication and customer service do not stay here

I rate the experience 0. Our bathroom wasn’t clean at checkin but it was like 1:30a so I didn’t complain. They did allow us a noon checkout. The front desk lady was harassing me watching me get dressed. The manager is a smile in your face and move behind your back type. My daughter left her SCHOOL iPad in the room. Manager comes to me while I’m packing my trunk and says he found it and it’s at the desk. At that moment he could have said I owe money but he didn’t! I go to the desk they say they won’t give me my daughters iPad without paying $21 I somehow owe for a movie! They billed me at 2:09a for what they’re now saying is a movie! At 2a NOBODY had turned on the tv! At 11a my son turned on the tv but not at 2a. And if he purchased a movie at 11a it was an accident. The manager said supposedly 22mins of the movie was watched 😵 so he can’t work anything out. How was I charged at 2a for a movie that hadn’t yet been ordered???? Nope lies. I go to the manager to resolve the issue. He’s stating I have to pay the $21 to get the iPad or he can mail the iPad back to the district and take me to the court of common pleas for the measly $21! Then he goes on speaking racist slander! Harassed, and blackmailed is unprofessional. This is the LOWEST service I have ever received and I’ve been living in hotels 2 years! Guest relations takes their time resolving issues. Another one if their properties owe me $20 which could have easily paid this property. But nope no customer resolution there. I won’t be staying at a another RedRoof brand hotel ever again. It’s atrocious how these properties are handled! My daughters education is at risk (she risks falling behind in class work over $21 for a movie I didn’t order! So he told guest relations he’s going to mail it back to the school district 🤔. Which means I didn’t owe nothing! He just wanted to harass me! I’ll be taking legal actions. Chose the wrong one. And I won’t ever be coming back to this hotel. I suggest if you’re black to stay out of here. They’ll just harass you and make you feel uncomfortable. Thanks for mailing the iPad back we appreciate you. Means we can get an upgrade 😉

I had stayed here not expecting much because of how much of a cheap price i had payed. But wow, you really get your bang for your buck staying here. First off the rooms meet your basic necessities, nothing was missing, and if i needed more the staff were more than happy to accommodate me. Especially with coffee, i’m a big coffee guy and i won’t lie i was being a pain in the neck for how much i was asking for, but the staff didn’t even bat one eye and gave it to me immediately with great customer service. The service really was the best part. That brings me to my second point, the service was really good. In other bigger hotels they really don’t treat you with the amount of care that a smaller hotel can. But even if a smaller hotel can, most of them won’t. (i guess the money isn’t good enough for them to care). This place is a really good pit stop for traveling on the road and i would suggest them to people who don’t want a long stay but maybe a day or two.

This hotel is horrible. The staff was very unhelpful from the very start. Check in person was short tempered and impolite. Lobby was dirty and pool is NOT open even though it is almost July. The parking lot had a stained mattress leaning up against the fence and the grounds were unkept. I am pretty sure we witnessed a drug deal taking place in the parking lot. Hallway smelled terrible and the carpet looked like it has never been cleaned or vacuumed. The floor of my room was filthy with debris in corners. The sink faucet was broken and the shower faucet was broken. The drain in the shower did not work. I travel a lot internationally and have never stayed in a worse hotel!! Not even in a third world country. Stay away. You will be disappointed and feel unsafe staying at this hotel.

Does the job

The whole building smells musty and there's NO air in any common areas. Our room had been untouched since the last guests (we got there well after check in). No apologies, no reimbursement. We just had to wait over an hour in the heat and of course had no time to shower or nap before the event we came for. (while 7 months pregnant-obviously that's not their fault but it was beyond necessary and they should have the room ready before they give us a key) They were ”fully booked” but while we sat waiting they took a reservation for today and said they had ”just one” room that was EXACTLY what we had and then mentioned to another worker that they had THREE. Not sure why we couldn't get one of those, or one of the several rooms for people we watched check in AFTER us. Someone else came to let them know the air didn't work in their room and they said it was just too low and couldn't keep up, even after they said they had turned it down and it wasnt working BEFORE, and without checking it at all. (Even if that was truly the problem make a note if you dont want it below a certain temperature, and maybe upgrade so people who pay good money can be comfortable) Someone else complained of a leaking sink and damage in the bathroom, and ANOTHER complainef that their shower wasn't draining and they just gave them a plunger to deal with it themselves. When we finally got back to the room, it somehow smelled worse (like a public bathroom) and the bottle of conditioner was half used (that wasn't there at all before so I'm sure they collect them when people leave and reuse) This is the most expensive hotel we've ever stayed at, even booked months in advance (probably because of the location) but it was definitely not worth even the $70 or $80 you can get a motel for.

Cheap, McDonald's, Merlot and other restaurants at the door. Across the road is a cheap supermarket. Things are cheap.

Best night sleep in forever. Loved that there was a king and full in the same room. TV didn't work but we had internet. Good location for exploring the area.

No breakfast, free coffee

This hotel is horrible. The staff was very unhelpful from the very start. Check in person was short tempered and impolite. Lobby was dirty and pool is NOT open even though it is almost July. The parking lot had a stained mattress leaning up against the fence and the grounds were unkept. I am pretty sure we witnessed a drug deal taking place in the parking lot. Hallway smelled terrible and the carpet looked like it has never been cleaned or vacuumed. The floor of my room was filthy with debris in corners. The sink faucet was broken and the shower faucet was broken. The drain in the shower did not work. I travel a lot internationally and have never stayed in a worse hotel!! Not even in a third world country. Stay away. You will be disappointed and feel unsafe staying at this hotel.

Does the job