Hotel Karam Palace Map, Address, Transportation & Nearest Stations and Airport

The room is nice and spacious, suitable for families, complete with kitchen and cooking utensils, except if you are Indonesian, you must bring a rice cooker and it turns out there is a washing machine so it is perfect for me who stayed here for 2 weeks so I don't have to bother looking for laundry, I am very happy staying here, access to the mosque is also easy and close

I booked a room with haram view, but they checked me in to the with city view, of course later they upgraded my room to the one I booked, but I think in this type of hotels this is one of the biggest mistakes. if exclude this, everything was good.

Service is exceptional.Very attentive to any comment. Location is just opposite gate 329.Best for women's entrance to the mosque. Area of improvement-Breakfast same everyday.catered for middle eastern guest.Should have more varieties like Malaysian or Indonesian food. Next will be the toilet-shower in the bathtub is a huge challenge for some especially the seniors.Hopefully they will change it to shower room when they refurbish the room.

The Sofitel Shahd Al Madinah is truly exceptional. It's consistently our top choice when visiting Madinah. The hotel excels in every aspect: its unparalleled proximity to Al-Haram, the excellent service from all staff, impeccable cleanliness, and the quality of its food (I only had the breakfast). The breakfast buffet offered a wide variety of delicious options, and the staff were incredibly attentive, readily bringing drinks and even food upon request. Their hospitality is truly outstanding. We had guests during our stay, and when we requested Arabic coffee, the staff went above and beyond, graciously providing complimentary baklava, dates, fresh fruit, and coffee. A special mention goes to Mr. Hani Al Khattab, who was exceptionally helpful and responsive to all our needs. Any room service request was delivered swiftly and in record time.

Very outdated and customer service is terrible. Rang reception from hotel room no answer (2 times) than had to go to reception to complain safe don’t work, they turned up next day to sort it out.

I’ve never stayed in this hotel despite visiting Medina on a number of occasions the location is okay it’s near both the ladies and men’s gate to access at prayer times I’d say a brisk 10 min walk there is a lot of food places the mini stalls and also great Pakistani food on the doorstep of hotel Now the hotel itself is in need of a little refurbishment the doors in the rooms are peeling and the furniture is old On the other hand the toiletries used are an amazing brand BYREDO….the lifts were very busy and would take a long time to arrive at our floor and also the same on the ground floor Breakfast was standard but fresh I cannot fault the service received by staff members especially Feras at reception and house keeping too all in all a pleasant stay

Good hotel, superrr Very satisfying this hotel bro

very good

Our 2nd stay and rooms were clean and modern. Location is great and breakfast is also varied with all staff very kind and helpful. Only suggestion would be to include the proper coffee machine that is in the coffee in the lobby for breakfast too. Will surely stay again.

I really like the hotel and the staff are very nice and is very close to the masjid Al Masjid an Nabawi only 2 minutes walk to the gate number 310 of the wall of the masjid court yard,very closers than google shows on the map. BUT BE CAREFUL with one of the cleaning guys he steal from us (I told my wife nobody would ever steal anything from us in Madinah,so we double counted our money and left for the masjid but when we came back we found out that the guy went through my wife’s purse and took some money ) I still recommended the hotel and gave them 5 stars. And I believe they fired the guy.