Angsana Bintan Map, Address, Transportation & Nearest Stations and Airport

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

We booked 4 rainforest sea view villas from Singapore. The rooms are in the traditional Balinese villa resort style. They are spacious, beautiful, clean, and equipped with complete toiletries. There are also two pairs of Japanese slippers for showering or going to the beach, and two pairs of cloth shoes for wearing in the room. The hygiene is good, and they clean twice a day. There are three-hole British sockets on both sides of the long table in the room, and there is no need for Indonesian plugs at all, which is very convenient to use. The balcony also has a large jacuzzi.The room is very quiet, and you can hear birds singing in the early morning. All the staff can speak English, and they are all very kind and polite, and their service attitude are also great. The breakfast is also good, and there are many food choices. Whether you go to eat or go back to the room, you can call the hotel's free buggy. Overall, we were very satisfied with our stay. We will continue to stay in the same BanyanTree when I come to Bintan Island again.

Biru is the villa area of Nawan Garden. The environment is very good. The waiter sent us to the door of the room with great enthusiasm. The single bed in the bedroom is a bit small and can only sleep one adult. If there are many people, you can put the two single beds together. The bathroom is a bit simplistic, if you need a comb toothbrush you can call. The overall feeling in Bintan is that people are very good. Even if the communication is not too smooth, they will not bother to explain. My request is to know one or two keywords. The only regret is that I saw a mini zoo in Nawan, I wanted to take the children to the waiter and told me that I was gone.

Returning to Bintan Island after more than two decades, I never expected such a wonderful experience. The hotel is brand new, located right next to the recently opened Holiday Inn. Guests have full access to the facilities of both hotels, including the Holiday Inn's Kids' Club – which was incredibly convenient for us, allowing us to confidently leave our children with the staff for a few hours. The hotel boasts its own private beach, offering a quiet and relaxing environment. Honestly, there's no need to fly all the way to Bali; Bintan Island offers a perfect short getaway. While the island's town doesn't have much to explore, we thoroughly enjoyed our time at the hotel. The room design was very tasteful and spacious, complete with a sea view. There was absolutely no noise pollution. All the staff were incredibly friendly; no matter where you went, their smiles and greetings made you feel warmly welcomed. Overall, this stay far exceeded our expectations, and I highly recommend it to families or couples looking for a relaxing getaway.

I love the resort, the staffs, the breakfast and everything. We actually booked with other family friends for SG National Day getaway, but our kids were sick so we had to cancel our trip. We are glad that we booked again and our entire stay was marvellous, definitely recommend staying there. The tent rooms are spacious and the outdoor shower room was a whole new experience for us(It was really fun for my kids). The resort pool was super photogenic, we took quite some pictures there. I have to say a big thank you to the breakfast team, Ms Nazwan, Ms Naiya, Nelu and Ms Devi!!! They were amazing at entertaining kids especially Ms Devi and team surprised my toddler with a birthday cake(that’s why we had this impromptu trip to Bintan). Another thank you for Mr Ham who’s in charge of the kids entertainment. My elder girl had the chance to play (sry I forgot the instrument name) the music instrument, and Mr Ham was patiently guiding my girl how to play, she nailed it on the spot. (Proud mama🤭) after talking to Mr Ham, I’m very impressed with his thoughts to extend the kids entertainment activities in the resort, so that parents can get off ours hands for some personal relaxed time. Kudos to the staffs in Natra Bintan resort. Looking forward to our next stay here.

Quiet and peaceful place. Room is very spacious and clean. Bathroom is exceptionally impressive! Cosy for families, great place for short getaway. Not many activities to choose from - archery / kayaking / ATV.. But they do have 4hr / 6hr day tours. Food wise - quality is ok; not many options.. as there's one and only Legenda Cafe. We had BBQ cooked by a chef by the beach and the experience was good - Can't have such an experience in Sg 😂 Breakfast was fantastic on Sunday morning - wide spread with Nasi Lemak (very yummy esp with the spicy sambal) / Fried Noodles / Congee / Egg station / Hashbrowns / Sausages / Jamu juice / cakes and fruits etc.. But disappointing on Monday morning - spread is limited, but we can order from the menu - food only came after more than 30mins. Room for improvement on that - especially when there's limited time for breakfast, food should be served fast; if not then just stick to buffet style. Overall, service is good. Spa massage and body scrub is ok too. Will visit again!

Amazing place to stay if you need to just relax and recharge in the calm. Just idle time sitting in the patio of your sea view villa and enjoy looking at the sea or walking by the beach collecting sea shells and finding baby mud crabs inside of the sea shells. It was not our first time staying at Mayang Sari or one of the other Nirwana properties. Hence, the smiling staff with their impeccable service levels is never a surprise but always a pleasure. Mayang Sari has its own restaurant, the Deli Cafe, where you can get local and western delicacies and drinks. The property has an Indian restaurant, Spice, which is a 5 minute walk from Mayang Sari, and Nirwana also has its own restaurant. They have a pick and drop shuttle from the ferry terminal, which makes it very convenient. Just a call put that this is Lagoi, so please don't expect to have malls around, and the city centre falls in the Tanjung Pinang area.

We booked the place following Instagram reel saying kids friendly, I would say it was okay but didn’t meet our expectations (as we regularly stay the residence and I paid 30＞ higher price here compared to to residence since we wanted to try something near ferry terminal and was highly rated on IG for kids. We booked 3 nights, 2 adults one 2 years baby. Experience Good: - kids club play room big and nice, offering indoor, outdoor and splash zone free - free dine in for kids with food that kids will actually eat - got 2 pools, adult and family (with child pool). Pool size is good - they printed the ferry ticket in advance so we didn’t have to queue while going back Bad: - rooms are not so kids friendly, small shower area, too many pillows every where - king size bed is actually doesn’t feel king size but rather queen size - we walk in to restaurant for dinner 2nd night got denied cause they had bbq event running, and never suggested to book in advance (they offered slot 8 pm for 6:20 walk in) with small kid along, I am not sure they understand kid doesn’t wait fr 8 pm and the didn’t even bother to offer kids meal to at least address the kid. We ended up eating on the side fries and in room dining which takes about 45 min to 1 hour - safari we were told 9 am but then actual time was 10 am pick so we ended up waiting 1 hour at the lobby - not sure if they understand kid doesn’t like to sit for 1 hour not doing anything and we rushed our breakfast for the timing - free juices for kids and breakfast buffet is not fresh juice unless you paid then got fresh juice - breakfast buffet ok ok, no teh tarik 😝 - breakfast very limited options for vegetarian - the shuttle dropped us at the emerald class lounge where we were economh means we had to walk with baby and luggage all the way - you can only access dining area of indigo subject to you book in advance - for beach you need buggy to go not you can just walk as and when you want I would say, okay but not something I like, but it’s nearer to ferry

The entire trip was okay! Staffs were very very friendly and welcoming. Especially love the swimming pool! For the price of the tent itself i think it is definitely worthy. The only thing to take note is the food they sell there is not as cheap.. spend on average $70/80 for every meal for 2 pax...

We booked a 3D2N stay on the 17Dec25. From the moment we arrived Bintan ferry terminal we were met with the hotel staff for transfer, we were so impressed by the professional and warmth service received from the hotel staffs. Food was good at both Rempah & El Lagoi beach restaurant.the price are acceptable. Especially impressed by the breakfast we had for two days. So much choices. Spa service was good too. We went for couple massage. We want to give shoutout especially to two staffs, Dona from Rempah restaurant and Moel from housekeeping. So grateful for the friendliness and sincerity they showed in their service. We have made plans to come back in February. Thank you Four Points Sheraton for a memory that we will never forget.