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We were welcomed by the warmth and friendliness of the staff. The friendly and attentive staff went above and beyond to ensure our comfort throughout our stay. They were always ready to assist with any queries and provided valuable local insights for a more enjoyable visit. The hotel's cleanliness was outstanding; both the room and facilities were impeccably maintained. The housekeeping staff deserves special commendation for their attention to detail – the room was spotless, and amenities were replenished promptly.

It's a great hotel with great facility and great location. It has great and instaworthy design.n Well, when it comes to value to money, this hotel is a let down. The price is overrated compare to the added value of the room and service you can get. Unless you really have high budget for hotel stay so that you can afford their suites room in high floor, the room (including its view) is just a so so (compare to its price) The most let down is their breakfast service in Yen. It consistently gave me an unfair table placement during my stay. Fyi, I am a non chinese asian solo traveller. I always come to the breakfast place quite early before 7 AM so that there are so many empty table. The restaurant officer always escort me to sit in small table with almost no view. Everytime i asked why i can't sit in the more better better place, they will answer that the tables are for more than 2 person. Again, i arrived very early in the morning so that almost every tables are empty. First, i tried to be positive, that maybe this restaurant would be very full soon and the officer would consistently place a single person guest like me in the smaller uninteresting position table. I was very dissapointed when they just escorted single or 2 person westerners to the tables with the best view with the capacity for 4 people or even sofa pavillion for 6. They were stayed there alone until their finish their breakfast. So dissapointed with this unfair trea**ent. Its front desk performance during my check out on june 4th 2023. It's almost 7 and only 1 officer standby. It's a very long waiting time (since i wait there since 06.35 AM). I also cant use the express check out because the express check out box has information that i can only do the express check out if I chose it during the check in (which nobody informed me). So my insight from this trip is: 1. Prepare a high budget so that you can afford their suites. You will experience the real W experience with that kind of room 2. Their breakfast restaurants service not really a best place for solo asian non chinese traveller. It has a great food and good view but yeah not the best service based on my experience

The room itself is spacious, nicely designed and clean. Unfortunately the service was shocking. It is far from 5-star service, let alone the usual MO standards in other countries. We arrived at the entrance without receiving any warm welcome from the bell boy. No one helped with our luggages. The staff at concierge and their Italian restaurant failed to deliver friendliness and hospitality. Upon arrival, we asked the concierge to book the restaurant for our anniversary dinner. Let alone displaying normal manners, like saying congratulations, sir/madam it is reserved, the concierge lady just suddenly paused with a forced smile and told us “we are done”. At the restaurant, the service was even more unimaginable. The staff first gave us a normal set menu and then when we were going to order, another staff came and said sorry, that was the wrong menu and gave us Father’s Day menu. Apparently no one at the hotel would warn us it was ********* Father’s Day and the restaurant would only provide Father’s Day set menu. No wonder the entire restaurant was filled with noise. So we decided to leave the second we sat down. Well, they tried to charge for a bottle of water and asked us to keep half bottle of it as souvenir…… With this price, I would not recommend to book this hotel for Taipei.

I was on an 18hr layover & it was a great stay. My airport pickup was on time & they didn't mind that my flight was late. The car had wifi & it was a smooth journey. Check in was simple and the receptionist spoke English. I had a few questions that were all answered sufficiently. The room was spacious, clean and comfortable. The hotel was next to the 101 building which was a nice view. There was also a shopping mall less than a 10 minute wall away. I would definitely stay again.

Title: Exceptional Stay at Shangri-La Taipei! ⭐️⭐️⭐️⭐️⭐️ Shangri-La Taipei was phenomenal! Luxurious rooms, impeccable service, and great facilities. Perfect location for exploring Taipei. Can't wait to return!

Superb experience, super authentic hot spring facilities and excellent service provided. Location is great too!

Excellent service, spectacular view from room and restaurant, great food too. Basically you just bring own clothes to get in, nothing else. It provides plastic slippers, unlimited drink/ snack, clothes to change, basic skin care products (even mask!). And there is shuttle service from/to the train station. Excellently experience. No complaint at all.

Hotel is located in the glamorous district of Xinyi. It’s in walking distance to fancy malls and 101 building. From the pictures of the rooms, you can see the hotel has moderately aged but still decently maintained. It’s functional and bright but does not fully adhere to the chic Le Meridien vibe. I wish the management can redesign the hotel to suit it more to the brand during next revamps. My SNA got approved to the junior suite and thank you to the team for assigning a corner suite for my stay. It is the same size as the regular suite but closer to look at the 101 building. However it may have some noise from the bar right outside and some events down on the street. Luckily it only lasted until before 11pm which is totally reasonable. The bathroom however, is gigantic. It’s nearly too big that wasted some space. I do not like the breakfast option in this hotel as it does not taste good. The options are not that much and most are really mediocre. I hope they can improve their F&B if I visit next time. The lounge is also very small. It’s easily full and the bar /snack area is tiny, same as the Renaissance. The lackluster food and self served cocktails are a let down for the premium price tag, pricing at almost the same as the W nearby. The pool is big and good for lap swims. However, I believe there are many locals joining the health club in the hotel which makes the already tiny hot bath area cramped and wet towels everywhere. People are also taking so loudly which kills the vibe. I immediately walked out as it is not relaxing at all. All in all despite the letdowns, I still think it is worth a visit due to its location, functional rooms and friendly service.

The lobby is a homey looking place, where a library (of sorts) as the centerpiece. Visitors or guests can chill on the comfy sofa and read or book (or two). There is even a children's corner. We were warmly greeted as we were ushered to the reception upon arrival. The friendly warm smiles of the concierge and receptionist was appreciated. Although we had booked via Expedia, we were pleasantly surprised when we were upgraded (from the Qiyan room - 33 sqm to the Fenglin room - 36 sqm). The room was spacious and luxurious: the fixtures were relatively new, so that was a plus, especially with the complimentary Hermes toiletries, snacks, drink and deep soak tub. Book lovers rejoice as the main feature of the hotel's lobby is a very big open concept library, filled with booked from floor to ceiling, which you can borrow. The room was really spacious, luxurious and clean. The complimentary Hermes toiletries, snacks, drink and deep soak tub were a big plus. The only thing missing was the view from the room but everything else made up for it. There was plenty of welcome (complimentary) drinks and snacks which are replenished each day; perfect for that session in the ensuite hotspring tub, or after an exciting day out and about exploring. The free minibar consisted of imported mineral water, sparkling water, and juices. The little snacks (such as cookies and puddings) are made freshly by the chefs daily. The room in general was well maintained and the bath spacious - the perfect place to wind down after a whole day of sightseeing and walking. The bathroom area is separated into wet and dry ensuite hotspring tub, and a bidet toilet. Overall, it was an enjoyable and pleasant stay. It would have been better if there was more signage on where to wait for the shuttle to the MRT station. The interior decor was pleasant and cleanliness maintained. Most of the staff did an excellent job and enhance the stay experience further. It is an ideal place for rest, relaxation and pampering (from the hassle and busyness of life). We definitely enjoyed ourselves, and would want to visit again! What stood out was the incredible service and attentiveness of the staff. They were thoughtful, and made us feel welcome. My iPhone charging cable had died on me and the reception staff loaned me one (with a smile). Checkout was also a superb experience: we had requested for hotel transport to the airport for our morning flight, and we were pleasantly surprised with a take away breakfast set before departure. It was a nice gesture. My only gripe would be the clarity and timing of the free shuttle to the MRT station. There was no clear signage and no one told us were to wait. So we waited at the lobby, only to realize we had missed the shuttle.

Location- located next to the mrt station so very convenient. There is a Yong He Dou Jiang nearby for those who would like to try. Food- I did not order the breakfast. There is an Italian restaurant in the hotel. We ordered pizza and pizza is nice. There is some nice cafes nearby but did not get to try. Amenities- shower gel, shampoo and conditioner are provided. There is a public bath at level 17 but I did not try. There is a Lounge af level 2 for u to get bottles of water and complimentary coffee. Service - staff are polite. Room is clean. Others - it cost about $1300 to cab from hotel to Taoyuan airport. Journey takes about 40mins if traffic is smooth.