Our family recently stayed for one week at Rosewood Mayakoba. We went for Thanksgiving week and there were lots of festive theme dinners with delicious food and music. The service by the staff was exceptional- some of the best I have ever experienced in all my years of travelling. ( Including reception, concierge, waiters at restaurants, pool and beach attendants). It is an gated community with lush landscaping , lagoons and a beach. The setting is truly magical. Be sure to take the boat ride offered by the hotel that goes through the resort. My grandchildren loved the resort including the bicycles provided to all the guests, the complimentary beach equipment including a sail boat. The 1.5 hour snorkel trip was great too. We ate at all our meals at the hotel and Zapote was our favorite. Look into the meal plan that is not advertised but is reasonably priced. My son and his wife did the community dinner and said it was a highlight. At the beach and pools the staff come around with treats all day long. The snowballs are great too! The suites are fabulous and large with luxurious bedding. Housekeeping cleaned our suite to perfection 2x a day. There is a great spa with a sauna and steam area and a beautiful adult pool at the spa. Rosewood Mayakoba does everything first class! I want to thank our amazing butler- Gerry. He provided us with great service during our stay and had the best attitude. Be sure to download the app- to contact the butler. He will respond immediately. Thank you also to Susana Palacios/ Concierge- for your great communication in planning our trip. Also to Jorge Garcia- Reservations Agent- for being so kind to us. It was a pleasure meeting the Rooms Director- Alberto. Thank you for the beach bags. A resort that is that special does not just happen without the leadership of the General Manager- Daniel Scott and the Resort Manager- Christian. They are always present and very engaging with the guests. I loved talking with both of them. There is a reason Rosewood Mayakoba is rated 5 stars by Forbes Travel Guide. They have also won numerous awards including Travel and Leisure Worlds’ Best. Our whole family enjoyed our week at Mayakoba and look forward to coming back.
- Trip22824567408
If you have never stayed at a Rosewood property, stay here. It really is ”barefoot luxury.” Rosewood Mayakoba provides a five-star experience while shedding the stuffiness that often accompanies a five-star experience. Before you arrive, if you have questions or requests, email with the resort concierge. Your questions will be answered, and your requests fulfilled. (Pro tip: Use the resort for you transportation from and to airport). Once you arrive, you will be given a warm greeting and taken to your accommodations where you will enjoy a mezcal margarita, guacamole, salsa, and chips. I dream of riding my beach cruiser to Aqui Me Quedo, sitting by the pool, and enjoying TJs tacos. The team is so attentive at Aqui Me Quedo, after one day, they remember if you like full sun or an umbrella and what your favorite drinks are. Cocktails and dinner at the ultra-cool Zapote (perhaps more than once) are a must. There are the little things that make the stay memorable-champagne o'clock, surprise desserts delivered to your room, rose' ice cubes in the rose', transport by boat to your room, the list goes on. Yes, the resort is beautiful, and the food and drinks are stellar, but more importantly, Rosewood Mayakoba has captured ”that thing” that makes you feel like you are their favorite guest, that you have been there a hundred times, and like you are home. If you go, I promise you will meet other guests who are there for their third, tenth, twentieth stay. I am already planning my third visit. Bravo, Silvia Luevano and every single person who gives Rosewood Mayakoba a sense of place.
- Guest User
