Map Hotel Map, Address, Transportation & Nearest Stations and Airport

We selected the hotel because for a little more than the price of a bunk bed in a hostel in sankt pauli you get a private room with a shower. The location is on walking distance from the central station, but in an area with sex shops ************ and strange bars. During the day it looks like banlieu, but around midnight its was relatively quit. The rooms were not cleaned throughly. There was dust on the lamps, some spiderweb in the cupboard and rubbish under the bed. But the beds itself look clean. There is some moist in the shower since there was no ventitalation, but it looks clean for the rest. Staff is not super friendly, but ok. This is a good place if you don't want to stay in a hostel, but just need a place to stay the night.

We love everything about the Fontenay! It is like being on a private, modern yacht & you never want to disembark! All the rooms are very clean, comfortable & spacious. Concierge desk goes the extra mile to get you want you need - from event tickets to elaborate international shipping of my suitcase. LOVE the breakfast & the outdoor seating is gorgeous with the view and light from the Alster. LOVE the pool & outdoor sunning terrace. Be great if more outdoor lounge chairs could be added. LOVE the big sauna & view of the city & steam room. Excellent manicure at Spa. Excellent food & drink on rooftop terrace. Front Desk followed through on giving us the Amex Centurion Card ”early check-in based upon availability” which makes a HUGE difference. Love to get an upgrade ”based upon availability” next time as well as we will be back soon!

Recommended again and again! A real luxury hotel where (almost) everything is right. We have been there several times and are always very impressed with the room, staff and especially the breakfast. Only this time there was a problem with the heating, it couldn't be turned on, a valve was broken. Unfortunately, this was not fixed until the third complaint on our part. Defects can occur, no problem, but then they have to be fixed quickly.

This hotel has a good location just in front of the Reeperbahn S-station, at 5 minutes from the Central Station and 30 min from the airport. It has 5 levels with some 50 rooms per floor and 3 lifts, and it is clean, new and modern, with comfortable beds, great showers, good wifi and even a music lamp! Well designed so that you feel comfortable even in a small place. The AC worked very well - we were in Hamburg on days with +39 Celsius degrees but the room was cool! The pillow was too soft, good for sleep but not enough when watching TV or reading - two such pillows/person would have worked better. Cold breakfast, quite generous. No cups & glasses, nor coffee facilities in the room, just 2 soft plastic cups. At check in we were told that service will be after 3 nights (!) and before having time to complain we got a voucher for two complimentary drinks at the bar! We had to dispose of our garbage every day as no one was coming to take it. We stayed 4 nights and after the first 3 when our room was finally cleaned, I noticed that my nightgown (put on the pillow) disappeared. I imagined that the cleaning guy took by mistake my white nightgown with the laundry, and I informed the reception, hoping that they could check the laundry...  The nice lady promised to bring me back the nightgown in 2 hours, but she came with a white skirt! that was not mine. So be careful with your clothes on the 4th day - nothing on the bed!

Stayed at this Hotel for 2 nights 21st June / 23rd June and my stay was faultless. I had booked a single room, but was upgraded to a double. The room was very large and spotless, with a lovely bathroom with a large walk in shower. The breakfast was excellent with many hot and cold choices. The breakfast room was lovely and the staff were always clearing away the used plates etc. The staff at the check in were always smiling, and were extremely polite. I have to say the breakfast staff were the same. Be aware that the room key envelope also caters for your free travel ticket. This is one of the best Hotels I have ever used. Other Hotels could learn from this Hotel, re how it treats their guests. A faultless stay...well done to all members of staff.

We had booked an Elbphilharmonie Suite, which turned out to be a gorgeous light room with three ceiling to floor windows overlooking the harbour and the city. It had a huge comfortable bed with perfect (for me) pillows, a desk, lots of chairs and sofas, a fridge, kettle and mugs. The bathroom had another ceiling to floor window and a bath, separate shower and separate wc. There were some really nice touches such as mirrors on the ceiling of the top shelves, so that you could see what was on them, small windows that opened and hooks by the front door (though none in the bathroom!). There were no USBs but plenty of sockets. The A/C was easy to set and worked quite well, but we kept the curtains drawn during the morning when the sun was directly on the room. Turndown offered more interesting ideas such as sunscreen (which was brilliant and useful), foot cream and Mentos as well as a chocolate on the last night. We had breakfast in the hotel on first and last mornings: excellent hot and cold buffet with bacon, fried and scrambled eggs, mushrooms, beans, sausages and potatoes as well as loads of pasties and other options. We also used the Blick Bar, which had very good service. We had beers and potato crisps as well as good cocktails and mocktails: it is quite expensive though.

The location is good and the service staff are very friendly. During the epidemic, all services except the room were gone. There are some minor flaws in the facilities, and the coffee machine and hair dryer are not very comfortable to use.