4.5/5Excellent134 Reviews
Benito Juarez|16.86km from city center
From first glance the place looks nice and the rooms had very large incredibly comfortable bed, this is where the positive feedback ends unfortunately. Let me begin with the towels. After coming out of the shower I opened up what appeared to be a clean folded towel and low a behold a large brown skid mark or blood stain the size of an average sized forearm was on it. I complained at reception and asked for a new towel but nobody apologised or offered to take away the old towel from our room which seemed a bit odd. Secondly I was over charged on a taxi ride to town and discovered this after paying the driver cash and noticing the driver enter the hotel to hand over commission to the receptionist after they both thought I left in the lift to my room. After I got into the lift I immediately forgot to ask the receptionist for a plate and fork and witnessed this very popular “tourist taxi hustle” which I’ve had enough of duration my stay in Mexico. Secondly the hotel food was on the same par as economy class on board food 15 years ago. The rooms don’t have robes or slippers either and the floors are made of wood so the comfort level lacks a little bit for the price. The flies and mosquitoes were throughout the entire hotel and this began to be very annoying especially when trying to relax in any location throughout the hotel. The cleanliness of the place is below average and this is the finally key point for us. Luckily we only stayed for 2 nights due to Kiwi.com not paying Swiss International and we missed our flights. I high recommend not staying here especially if you’re a couple wanting a relaxing escape. It fitted the purpose for 2 nights only! I highly recommend anyone to go stay in Cozumel and hire an AirBnB. We stayed for 5 months and it’s worth every min. We still love Mexico.
