Cherokee Casino & Hotel Roland Map, Address, Transportation & Nearest Stations and Airport

This is my second stay at your establishment and I was glad to see them mainly because I was tired but your staff remembered me and that's uncommon and I came back downstairs and as I was waiting my turn I noticed how personal and caring that your staff is with everyone that comes before them. And our society now where everything is so unpersonal and in human with a text or email I appreciate that personal touch that carry touch that I want to come back and stay touch thank you

Holiday Inn hotel visited during business trip.. Very tidy and really sleep, I think it's the best value for money hotel for business trips. I think it's good for family trips

We checked into the hotel in the evening after a long drive cross country. I showed the night attendant my phone where I captured the military rate her hotel was offering - $98 and the site indicated there was one room left at that rate. I showed her my ID. I told her I didn’t have my ihg rewards number handy and she said she’d look it up. She checked to see if she had 4th floor for us, got us checked in and indicated through our discussions that we were squared away with the military rate. When I went to the reception desk the next morning, I realized that I was charged $132 plus tax and fees instead! With taxes and fees that’s $45 over the rate they should have honored. Needless to say I was surprised! There was also another military couple checking out at the same time I was and they too were overcharged. The receptionist, a lady (A.T), was not so pleasant and pretty much told us that that’s the way it is; they honor the rates they want to honor regardless what their parent website states or what their other employees say or make you believe. I contacted corporate and they created a case number for me and reached out to the hotel twice on my behalf. I still have not received a call or anything from the hotel itself. We love our ihg hotels and have used them every time we travel. We’ve never had this happen to us. We’ve never been told one rate then charged another. We wouldn’t have stayed at this hotel at the rate we were charged. I’m so disappointed in the hotel staff that they didn’t do the right thing. We won’t stay here again and I’d advise other military members to think twice before doing so.

The room itself was nice. My complaints are more along the line of structure which we find in a lot of motels. The vanity is high with a very wide lip. For anyone not tall, it's difficult to lean over to the basin to brush your teeth. Only a shower, no tub. Not enough light in the room for reading. As a Marriott member, I would have expected to be acknowledged and welcomed as such. Never happened. As to the HOT BREAKFAST, the choices were very limited, probably one of the worst we had seen in a while.

Really quiet and safe

Very clean.. quiet.. great breakfast! The staff was very helpful!