It is a hotel that is almost 5 stars. The most positive thing is that the staff is all super friendly, with a super cheerful spirit, the hotel maintenance is super good, only some small details such as in the public bathrooms, general maintenance but not cleaning, the gastronomy is what I think can improve a little more apart from the Toro restaurant that was of high quality, the food is good but not at the level of excellence. We visited all the restaurants and they were good.
I do not have anything negative about the hotel, the bad thing for us was the beach, impossible to swim in, a lot of waves, the children cannot even play on the shore, super dangerous, we even managed to see a person drowning and thanks to the service of the lifeguards they managed to revive the person.
The rooms are quite comfortable and large, and if you are not interested in buying property do not agree to go to the talk for the points because you will lose half a morning. And with the vendors on the beaches you will find better prices.
But if you are only looking for a pool and nightlife with discos, casinos and theaters, this is the perfect hotel. If you are only looking for a beach, this is not the hotel, although you can find quiet beaches within a 20-minute walk along the shore.
- Alberto Gar.
The hotel was very clean, but the staff should have more attention and respect for the guests and not to deal with them badly since arrival, because by checking the staff I was doubting my reservation and the package I bought online by trip.com He waited for several hours, embarrassing me with the other guests who were doing checking, leaving me standing for a long time and in the end he told me that he was going to check me out. But he did sign me a guarantee until they could contact Trip to confirm, too The food has gone down a lot of quality, not even a restaurant open 24 hours, I asked for a dinner service for the room at 12am and it never arrived, they should improve its quality since it is a 5 star hotel.
- Guest User
