My husband and I did a weekend getaway.the whole experience from check int to checkout was lovely. Upon check in i mentioned how rare it was for us to get away because we care for my 87 yr old Mom who has Alzheimer's. Yajaira was so sweet and unexpectedly upgraded our room to one with a balcony overlooking the Riverwalk . What a treat. The hotel is very clean and there is hand sanitizer conveniently located throughout. Everyone was very friendly and welcoming. Housekeeper greeted us whenever they saw us in the hallway. It is obvious that the staff enjoy working at this hotel. The bar manager has been there 37 years and one bartender we spoke to had been there for 13 years. If you need referrals ask the staff. Our bartender suggested Boudro's for dinner and it was marvelous. The location is close to shopping and restaurants. We would definitely stay here again.
- Guest User
If you are attending an event at the San Antonio Convention Center, this is the hotel for you. Not only are you just a few steps from your event, but you are just a few steps from the world famous river walk. The location couldn't be more perfect. In addition, this location has the most friendly staff I've encountered. I want to give a special shout out to Raven at the valet stand. She was so friendly and so helpful and just a pleasure to meet. She made my experience easy and memorable. My room was beautiful and clean. And the elevators in this place are the fastest I've ever experience! Just overall, a great experience!
- Guest User