Empress Hotel Map, Address, Transportation & Nearest Stations and Airport

The only reason I didn’t give it five stars is the location. It’s close to the train station but the area is not as nice as the city centre, so I didn’t enjoy walking there much, although there seemed to be a few popular restaurants around. The location was good for a tour out of the city to castles, as it left from near the train station. But for city visit I would recommend staying closer to Marienplatz. I liked the hotel. The room was very clean, it was quiet as I requested it, the breakfast was abundant and tasty with meats, cheeses, eggs, cake, fruit, yoghurt, pretzels and rolls, tea/coffee/hot chocolate. Some local specialities, such as Black Forest ham, leber wurst, frankfurters. Eggs were scrambled and hot, or boiled, some people requested them fried as well. The reception sells tickets for public transport, which was handy and well worth it. We used thé CityMapper app to navigate the city easily. There is a tram station right in front of the hotel that takes you to the city centre. My only slight complaint was that they gave us two single beds instead of a double bed. But overall I was comfortable and would recommend it.

Das Manadarin Oriental ist nicht das einzige Haus mit (sehr) schönen Zimmern, bemerkenswerten Details, großartigen kulinarischen Erlebnissen und ansprechendem Service. Was das Mandarin Oriental in München so außergewöhnlich macht, sind die Menschen, die dort arbeiten . Das beginnt bereits bei der Reservierung. Die Freundlichkeit, Aufmerksamkeit, Umgangsformen und Kompetenz bzw. Professionalität in der jeweiligen Aufgabe sind bemerkenswert . Perfekt! Das Personal scheint sich am Arbeitsplatz und miteinander sehr wohl zu fühlen. Diese Atmosphäre wirkt auch auf den Gast. Persönlich mögen wir die Größe des Hauses sehr.

Schade, dass das Hotel derart schlecht beschildert ist. Als Ortsunkundiger muss man schon ganz konzentriert unterwegs sein, damit man den Hoteleingang findet, denn eigentlich sieht es immer noch wie die Bank aus, die das Hotel einmal war. Innen überzeugt eine luxuriöse Innenarchitektur, die seinesgleichen sucht; die Räumlichkeiten sind hochwertig und modern, ohne opulent oder kalt zu wirken. Das Personal ist sehr freundlich und zuvorkommend, aber leider hatten wir wahrscheinlich das Wochenende der Negativauslese erwischt: In der Bar wird man gesetzt; das Personal merkt aber nicht, dass man die Leute etwas verteilen könnte, anstatt alle Tische nebeneinander zu besetzen. So kommt keine Privatsphäre zustande. Die Barspeisen sind sehr vielfältig und von höchster Güte; wer aber satt werden möchte, geht besser ins Restaurant; die Portionen sind mickrig. Der Frühstücksservice war zu Beginn sehr aufmerksam, das Konzept des Buffetts ist allerdings zu überdenken: entweder ist alles bedient und entsprechend der Service am Tisch, oder es hat eben ein Buffett, das in seiner ganzen Vielfalt zur Verfügung steht. Die Mischform, zu der man mangels Alternative greifen muss, macht es nicht einfach. Eine ganz tolle Brotauswahl wird durch das minimalistische Kaltspeisen Buffett zunichte gemacht: 3 Scheiben Kochs*****en und 6 daumengrosse Salametti resp einen Anschnitt Blauschimmelkäse, einen ebenso kleinen Weissschimmelkäse und eine völlig vertrocknete Scheibe Halbhartkäse war die komplette Auswahl. Daraufhin haben wir uns entschieden, das Käsesortiment à la carte zu bestellen. Auf diese Bestellung haben wir dann gut 20 Minuten gewartet. Das check-out war ebenfalls äusserst freundlich und zuvorkommend; auf unseren Wagen (”Ein Mitarbeiter ist bereits unterwegs, um Ihren Wagen zu holen”) haben wir dann allerdings auch warten müssen, so dass sich unsere Reise kumuliert um eine halbe Stunde verzögert hat. Schade, in so einem prunkvollen Haus hätten wir einfach mehr erwartet. Im Wissen, dass die Eröffnung erst Ende Oktober war, sind wir überzeugt, dass, wenn sich alle Prozesse eingeschliffen haben werden, 5* in der Bewertung locker erreicht werden können. PS: als Gast empfiehlt es sich, ein Zimmer nicht strassenseitig zu buchen; die Fenster sind miserabel schallisoliert.

I was pleasantly surprised to see that the hotel is connected to Rosenheimerplatz station (going up by Exit A), which was a godsend during the cold German winter when my trip took place. We had two separate stays, and the second room was located very far from the lift lobby (there is only one lift lobby for a rather sizable hotel). The latter was during a long holiday weekend in the catholic region, so perhaps a less used room was assigned. There was dust on the water kettle and on some furniture in the room. Further, the restaurant was so full of people and no servers were assigning seats, resulting in guests having to reserve their own seats (two other guests took my table, though I had left my belongings on it). Hotel does not seem equipped to handle heavier crowds. Otherwise, the first stay (when it was less crowded) was perfect.

We are here now. Reserved 2 rooms to accommodate 4 people, one for 3 adults, the other for 1 adult. They brought us a roll away bed for the 3rd adult and when I asked the front desk, they said they had no rooms to accommodate 3 adults with 3 proper beds. (Then why offer it as an option?). We were offered to move to a larger room, for the larger price, but would still only get the roll away bed for the 3rd adult. Accommodations…..incredibly dissatisfied. Especially for a 5 star hotel. We were ignored, not exaggerating, when we pulled up with our vehicle. While trying to parallel park to unload, 2 employees stood joking around. A colleague stopped what he was doing, interrupted them, and all but got in their face to tell them to help us! At this point I was pissed! And mind you, i was outside of the car and they had no idea i was with the car……so i was witness to it all. They were kissing the feet of the others (who were not wearing sweat pants) and legitimately IGNORED us. I was PISSED. Not because I’m stuck on myself, but because it’s so true. If you don’t LOOK a certain way, especially at this 5 star hotel, YOU WILL BE IGNORED. Don’t hate on me for my honest review. Just know that if TRUE luxury is what you’re seeking, no matter what you look like or what you drive, you may have better luck down the road. It’s not here. Best of luck and let’s hope I’m one of the few who has had to experience this.

Hotel location is good, opposite the door is the botanical garden, there are children playing. Behind a small park is the Technical University of Munich, which is very large and beautiful and fully open. A few hundred meters from the hotel is Karlsplatz, and a short walk away is Maria Square, convenient for shopping.

Total score 8/10 Would recommend to stay again Room: Very stylish and functional. Nice touches and quality throughout. Bed was very comfy with good quality linens. Nice plug sockets but no direct usb for a newish hotel. Bring a travel plug. Only downside which was slightly annoying the room features advertised are not present. We were missing the sound system stated on website. Our original room had some stains, possibly blood or dark red nail polish on bedding. Upon informing staff nect morning we were upgraded for rest of stay. This was a nice gesture. The room has coffee machine but no tea facilities. We did ask in the night and were told it was not possible. However then next day a kettle was sent to the room. Bathroom: Perfect. Good shower and amazing bath. Really nice products. Restaurant Izayka was really very very good. V cool vibe. Music in the background. The food was outstanding and reminded me of a trip to Japan. The robata grilled chicken was outstanding. I felt the quality and delivery to be on par with Nobu and Hakkasan (london) Service Few blips here and there but overall. Staff were polite and helpful. Pool and spa Visually stunning and very nice. Overall a great stay in Munich and shall be recommending to friends and family.