4.3/5Excellent108 Reviews
Los Angeles|14.29km from downtown
Very unpleasant experience, I feel that I spend money in extra places, and I am not responsible for the work at the front desk. Because my credit card is a little problem, I used my husband’s pre-authorization and told them that we paid directly by cash. Don't buckle on the card. After we paid $84 in cash, we repeatedly asked if there was any cost. The other party said that it was gone. After two days, I found that the credit card was still deducted for $94, and I am still negotiating. In addition to the room rate, the so-called Amenity Fee is paid every day. In fact, it is a forced charge, and you have to pay whatever you use. Breakfast is not self-service, it is an order, you have to make up the difference yourself if you exceed the prescribed amount, and there are additional taxes. The parking fee is also very expensive... In short, all kinds of charges, all the costs add up to a better hotel. At that time, I booked a luxury city view room. I arranged it in a room with no scenery at first, and then went to complain about changing rooms. The room was facing the street and it was very noisy. In short, the two-day experience of living is very poor, and will not be chosen in the future.