The hotel is in an excellent location, more than 300 meters from the central railway station (direct access to the airport), and the Helsinki Central Library and Concert Hall are within walking distance; the front desk and staff are very friendly; the hotel is an old building, all on the 5th floor, but not on the same level, but the sign system is very well done, and guests are not easily lost; the breakfast is very rich, buffet + a la carte, the taste is very good, breakfast starts at 7:00, the hotel prepared a simple breakfast for early risers at 4:00, which is heartwarming; the hotel has a sauna and Finnish bath, which are really refreshing when you return to the hotel in the evening; there are steps at the front entrance of the hotel, but there is a special elevator at the back door of the hotel that can directly lead to the road ground; the details are considered very thoughtfully and are satisfactory; the only shortcoming is that there is no traditional wardrobe.
- Guest User
This is a really 5 Stars Hotel in the heart of Helsinki.
The infrastructure, the amenities, the services are impeccable from check-in to check-out and everything in between. Doormen are courteous and friendly. The Housekeepers are friendly, meticulous and polite.
The Gym is one of the best in the hotel industry. It is so well equipped for all muscle groups you wish to work on.
When one of my friend’s room and some issues, it was immediately remedied and service recovery was swift and effective.
Our rooms were actually extended and drinks grated gratis to wow us. I must say Willem Hagedoorn (the Deputy Hotel Manager) was really generous!
All 5 of us were very impressed by the high quality customer service and first class hospitality standard of NH Collection - we were delighted!
I even got a Birthday surprise from the Guest Relations Manager. Cheers!
- Dennis 陈