Doutonbori Crystal Hotel Map, Address, Transportation & Nearest Stations and Airport

Service is great and the staff are polite and helpful. A Family Mart store is nearby and the AEON supermarket runs 24 hours.

First of all, the location is close to the subway station. It takes a few minutes to the north to Yotsubashi Station. A few stops north of Yotsubashi is Osaka Station. Two or three stops east of Osaka Station is Osaka Castle. The hotel is a 15-minute walk south to Nankai Namba Station, where you can take the train directly to Kansai Airport. It takes about 10-15 minutes to walk to Glico, Don Quijote, and Dotonbori on the southeast river. There is a 24-hour Matsuo at the door for breakfast. There is a Family Mart and a large drugstore (also selling food) across the road downstairs. There is also a YAMAHA musical instrument store downstairs, which has a full range of musical instruments. There are hoop, origami, and pinball games in the hotel lobby. The room is quite large and you can cook. The front desk receptionist speaks fluent English, and there is a lady who speaks Chinese. What I am a little dissatisfied with is that there are motorcycles on the street at 23:00 in the evening, which is very noisy. But this is the social culture of Osaka, and it has nothing to do with the hotel. In addition, the door of the emergency exit is a little leaky, and the lower bunk of the bunk bed facing it is a little windy, so be sure to cover yourself with a quilt when you sleep. Of course, it doesn't matter in summer. Overall, it's very cost-effective.

I've been hearing complaints about the service at the Waldorf Astoria Osaka, but perhaps the hotel has seen the complaints. From the moment I arrived at the hotel with my luggage, they helped me carry it, directed me to the front desk, and upstairs. Afterward, they showed me around my room, and there was someone there to serve me. Overall, it was excellent. The lobby bar is upstairs, with a great view. It would be a shame not to have afternoon tea. The New York cheesecake was really good. I have a question: there's a layer between the comforter and the bed. Could it be that, as some online rumors say, the hotel doesn't change the comforter during peak hours? I hope this platform can clarify. The pool is nice and warm, perfect for swimming. The facilities are among the best in Osaka.

Located in Nishi-Umeda, it's a short walk from the JR station, subway station, and tram station, but still convenient for shopping and traveling. If you're flying from Kansai Airport, the Herbis pick-up point is also very close. This hotel, which opened just last year, has brand new facilities, spacious rooms, a pleasant atmosphere, and comfortable bedding. Traveling with my parents, the front desk was very thoughtful and arranged two adjoining rooms. We asked the staff to open the door, which was very convenient. I thought the service was excellent. My parents and I have slightly different living habits, but the housekeeping staff was very attentive and helped to organize the countertops according to our personal preferences. The breakfast service was also very good, with a wide variety of options.

Very good experience, all facilities are very clean and perfect. I have been insomnia for many days and I can sleep well for a few days. The sheets are very comfortable and clean. I will definitely come here again next time I come to Osaka.

Extremely bad service especially for a luxury hotel. Air-condition in room was hardly working, very suffocating for summer. Explained it to the night receptionist. Who immediately replied why could we bear with it on the first night. Sent a fellow service staff who stuck a temperature rod deep into the vent to show the air con was working fine. Couldn’t understand that there was no wind. On the check out day, asked the concierge on the ground floor to help book a bigger taxi in the morning as there were more people and bags. The person replied “yes, yes, yes”. Came back in late afternoon to confused looks.

The hotel location is great and easy to walk around exploring right in the middle of the city and you will find this gem ramen store open 24/7! The only disappointment was with the butler service or more the non existent butler service. For the price we are paying, I expected much much more from St Regis as I have been accustomed to at other St Regis Hotels. The hotel is beginning to show its age and hence the cleanliness part is coming into question when our rooms were being cleaned, I mean I am again nit picking here but it isn’t up to St Regis usual standards. The gym room is adequate but there isn’t a pool in a 5 star hotel 🙃.

The room was quite spacious for Japan, and the service was very friendly. The hotel had a really pleasant fragrance. The night view of Osaka Castle from the top floor in the evening was a real highlight, and the nearby restaurants were also delicious. The breakfast provided was pretty good too. The only minor inconvenience was that to go down from your room, you had to take the elevator to the top floor first and then switch to another elevator to reach the first floor. Other than that, everything was great.

From the moment I arrived, I was impressed by the exceptional level of service, the attentiveness of your staff, and the overall comfort of the facilities. The attention to detail, the quality of the amenities, and the warm hospitality truly made my visit memorable. I also greatly appreciated the seamless check-in process and the impeccable cleanliness of the room. Please extend my thanks to your entire team for making my stay so enjoyable. I look forward to returning to Ritz-Carlton Osaka in the future and will certainly recommend your hotel to others. Once again, thank you for your excellent service.

Overall, I'm quite satisfied. I'm not a picky person; good enough is good enough for me. The room was spacious, but the foul smell from the drain was a definite drawback. The location is very convenient, especially being close to Shinsaibashi – that's a big plus! 👍 The breakfast selection was decent. There was no Chinese-speaking staff when I checked in. The Japanese lady at check-in asked me to pay extra for breakfast, and I'm not sure if it was intentional or not, because my booking clearly stated breakfast was included. Was it because I don't speak Japanese, or because my English isn't great and I'm easy to fool? I hope the service quality can be improved a bit!