Check-in at the front desk involved a very long wait, and no water was offered. If you were thirsty, you still had to queue up to ask for it. Check-in isn't until 3 PM, making an early arrival pointless. The parking garage was hard to find; for any convenience, you had to pay an extra fee for valet parking.
Despite booking for three people through Ctrip, we only received two bathrobes. The hand tissues in the bathroom were inconveniently placed, and the box had fewer than ten sheets with no spare provided – a clear sign of poor service. All edible items in the room were chargeable, and even just moving them would incur a fee.
The hotel felt quite old. The bathroom was a bit of a mixed bag; while it had two sinks and ample counter space, the toilet area itself was tiny. Overall, the hotel's facilities were poorly maintained. The ground floor, primarily featuring entertainment, shopping, and restaurants, felt like a huge maze.
The hotel's pricing on Ctrip was also inconsistent; prices varied wildly over just a few days, and booking in advance didn't guarantee a lower rate.
- M357193****
As an established hotel, despite its age, the property is impeccably maintained, spotlessly clean, and feels remarkably upscale and grand. The hotel offers both breakfast and lunch buffets. If I recall correctly, it's $60 per person, and the selection is extensive. For an international hotel buffet, it's quite impressive. The service was also excellent; staff proactively offered to help with our luggage. We tipped, and the front desk staff were incredibly welcoming, truly making us feel valued. The entire ground floor is dedicated to entertainment and gaming. Overall, the service standard in Las Vegas is consistently high.
- Guest User