Fletcher Hotel Restaurant Doorwerth - Arnhem Map, Address, Transportation & Nearest Stations and Airport

The place is nice, staff great. Unfortunately I can not split the stars so please read this. The one star is just and only for the Spa, and it's management. Today I booked a duo scrub to do something nice with my daughter. On the website it is written: Scrub, cream, and head massage for 2 people.50 minutes, 98 euro. This is misleading and totally unfair for the client. We get in and we have 1 masseuse for 2 people.So technically I am paying 49 euro each for 25 (it was 20 at the end) minutes, and not for 50 minutes. Again: THIS is not specified on the website. We are sitting on no bed, just some estethician chairs which put your head lower than your body, totally uncomfortable. Totally low standards. We get scrub on 4 parts of our body: lower legs, front arms, beginning of your back and belly.And we are asked to turn. So only front Then we shower, and with the swimming suits on and with the face towel we get (small) it's totally impossible to get the scrub out. I remove my swimming suit, and I ask for a shower towel, while I am trying butt naked to climb on the chair again. Then comes the cream on the same 4 spots. At my question : why don't we get cream on hands and feet, she says that: The cream makes the feet sliding and the client could fall (!!) And: Masseuse has a phobia touching feet. (Really??? Who hired you?and why don't you do facials then?). Last is the head massage of 5 minutes which it hurts because the amount of oil is non existent. We leave and we paid 98 euro for half a treatment, a partial scrub, a partial cream, dry hands, feet, and lower back, and scrub all over places that I can't name. Masseuse pretends not to see my disappointment or she doesn't care That's a rip off. Nowhere on the website are these things mentioned and we were not informed upfront that the treatment would be only for 4 parts of the body and the masseuse was phobic. I didn't get the choice to stand up and leave, instead of being robbed off I go to complain to reception and the EXCEPTIONAL Lucy (excellent customer care) talks with the spa manager. Obviously the management hired the phobic masseuse so that's the standard. Amateur hour I don't get any excuses, and only 23 euro off the bill. Poor Lucy is left to represent the Sanadome and the shabby operation of a cheap and amateur spa management. She offers me drinks. I appreciate it. I would go back to the hotel and to the thermae, however I won't book a treatment ever again. And so should you do as well! Note for Sanadome management: This kind of service which is obviously incompetently managed from a third part, lowers your standards and your stars. Thank you Lucy, you are really what customer care is about

Het hotel is werkelijk prachtig. Mooie entree, vriendelijk personeel en heerlijk gegeten. Maar toen de lift open ging, viel onze mond open. De 1e zat vol gepropt met asiel zoekers. Allemaal op badslippers en blote voeten. De 2e lift ook vol met asiel zoekers met dekens en allemaal troep. Het rook enorm in de lift. Wij gingen mee en stopte op de 3e. Daar stond een hele menigte asielzoekers te wachten. Achteraf hoorde wij van personeel ,dat verdieping 3, 4 en 5 vol zitten. Heel erg vreemd, dat deze mensen de hele dag 2 liften in beslag nemen. Sorry, maar ons zie je niet meer bij vd Valk. Zowiezo is Duiven erg duur. Maar dan verwacht ik wel iets anders!!!

The layout of the room we stayed in was very unreasonable. It looked quite big. There was no place to let go. After two days of heating, the heating was not warm. They responded to the front desk of four shifts. Everyone’s attitude was not bad. No one has solved the problem, and some people have said to me, ”I don't feel cold, how can you be cold?”... You are Iron Man, I am probably a normal human, because I feel cold at 4 degrees...

Just a short (thankfully downhill) walk from the railway station (extensive rail and bus services give easy access to almost anywhere in the Netherlands) the hotel is an even shorter walk from the north bank of the Nederrijn with its shady walks and numerous restaurants. Very handy as there is no restaurant at any IHG Express. As I arrived mid-morning the room was not ready but the staff (more about them later) were happy to store my case until I returned that afternoon (and again after checkout before leaving on an afternoon train). The room itself was a good size with a large comfortable bed, a functional desk and chair and a comfortable chair. Air conditioning kept the temperature stable and the lighting was good - not the ”fashionable” near darkness of some. Bathroom was good with a spacious shower. Everything was spotlessly clean. Coffee and tea available. Breakfast is the only meal offered and is a fairly basic standard european offering. Meats, eggs and cheeses were adequate, yoghurt good, fresh fruit salad very good indeed. Coffee was machine provided and good with a variety of offerings. No hot options (standard with the Express brand) and I did not try any of the other cold choices. Although fairly centrally located with easy access to shops and all the usual facilities and infrastructure the room was quiet and peaceful. An Albert Heijn mini-supermarket opposite attracted small groups in the evening but was not a bother - indeed very useful for an occasional small purchase. All standard and as expected for the brand so why mark it excellent? I will come back to the staff who were unfailingly excellent - helpful, cheery and friendly (though never less than professional) and recognised me by the end of day 1. A credit to the hotel and its management. This is now my first choice when next in the vicinity

The view of the hotel is absolutely perfect, all rooms can see the Rhine There is not much luggage to get out of the train station, a straight line will arrive, and the Rhine can be seen along the road. Arnhem doesn't have Uber, but buses are also very frequent. The hotel sign is very clear and can be found using the navigation that comes with Apple. The most important thing is that the hotel's service attitude is very good, English is also very good, and the girl is also beautiful. But the elevators are old, and every stop and every one is scary.

Overall still very good, the location is very good, there are 352 to go to Wageningen and Arnhem, and the Rhine is beautiful. The service is very warm, the breakfast is very expensive...16-17 Euro. The only drawback is that there is no disposable equipment in foreign countries, and the slippers and toothbrushes must be taken by themselves.

I would rate De Reehorst as somewhere between a three and four star hotel. The ground floor looks quite interesting although I did not make use of the bar or restaurant. The room I stayed in for one night was pretty basic. The best thing about it was the television. The pillows were uncomfortable and the bathroom has seen better days.

Always love this hotel. The rooms are huge, bed very comfortable and the breakfast buffet is the best I’ve encountered. The parking is safe and convenient, easy drive from Schiphol and nice restaurant in the hotel as well as in Veenendaal and Ede.

Traveling with members of the extended family, to Wageningen, very kind, and lived in the conference center that I lived 18 years ago, more cordial. The facilities are still perfect, the elevator has two doors, one above the other. The scenery outside is more beautiful, because the green is more lush. Wageningen is still a quiet city, clean and transparent, quiet and intoxicated. By the way, the standard room for living is not much more expensive than the standard room, but there is a small living room with a writing desk, which is very suitable for me~ people who need to work overtime at night, do not affect the aunt who sleeps in the same room.