I needed to be in Brantford for a couple of nights and opted to stay at the Holiday Inn Express & Suites Brantford because I always opt for IHG Hotels when I can. Plus, Brantford has very few options for lodging. I arrived later in the evening and check-in was a breeze. I booked a double queen room. Room 612 is located by the elevator, so if noise is an issue for you, I’d request a different room. As I am partially hearing impaired, the noise from the vent directly across the hall was more like a white noise for me. I imagine it might be louder for others. Key cards worked without issue. Room was clean and tidy. Bathroom has a nice mirror with lighting which was great for makeup application. Aside from the bar of soap that dried out your hands like most hotels, the products available in the bathroom (shampoo, conditioner, body wash) was good quality. I didn’t even have to use my own because I liked the brand and scent. The bathroom had a tub/shower combo. Tub isn’t that big, so if you like baths, you may not like it so much. Shower was great. I like taking showers hotter than the fires if Hades, so I was happy with the water pressure and consistent temperature. The beds were super comfortable. Pillows were perfectly firm. Beddings were soft and adequate. Mattress was perfectly firm as well. I didn’t try out the sofa, but it looked clean and I’m sure it is comfortable to sit on. The room also had a safe that I was unable to open because it was left closed and locked. The room has a standard mini fridge, microwave and Keurig. Reaching Front Desk for extra tissues and coffee cups was a little of a challenge. This was probably due to being short staffed. If you need anything, you’re better off just going downstairs and asking in person instead of calling. I do with Front Desk communicated late checkouts better with Housekeeping because I had a late checkout and Housekeeping came to knock on my door 4 different times. They were super nice and explained that they don’t get notified about late checkouts. No fault of theirs. These people do a great job and hard work to ensure you have a comfortable stay, so don’t rip their heads off when they knock to check if you’re still there if you’re checking out late. It may be annoying, but they’re just doing their jobs. Overall, this was a great stay and staff were wonderful. I hope to never have to stay in Brantford again, but if I do, I’ll definitely check in here.
- Guest User
As first time users of the IHG membership, we were pleased to receive a room upgrade upon arrival. This is a relatively new hotel and it shows with a nice lobby, free parking and new elevators. Pros: - Clean and large room - Comfortable bed and pillows - Lots of hot water - Good mirrors with lighting (including a full length one) - Large TV - Short walking distance to fast food restaurants - Very good 'Covid' bagged breakfast - Good coffee in room - Was very quiet - Nice man on reception during the day Cons: (note: first two may be my own fault for not inquiring when booking) - no bath tub - no freezer in refrigerator - poor lighting in the actual bedroom - no one at reception desk in morning - was sent email saying checkout was confirmed, but had earlier email saying we needed to respond to checkout email. As we don't check email regularily, this was a bit concerning and would have preferred a hard copy under door or perhaps two people are needed at reception in morning so there is always one available. Overall, I would recommend this hotel and definitely stay there again if we were in the area.
- Guest User
