Замечательное место, очень красивый отель. Просторные номера, все чисто, все предусмотрено. Порадовало наличие мини-бара)) Приветливый и отзывчивый персонал-это важно! Хороший ресторан, вкусно готовят и внимательные официанты. Благодарим за отличный отдых.

The room is very good, the service is good, there is a floor smoking area

My feature is fractal food. Traveling nonstop for the last 5 years, I have nowhere denied the right to use a container for food, to the health feature is not a matter of discussion of the hotel, but my right. The staff member in gross form refused , pointed out the hotel's ban on using a container during breakfast (share the portion into several parts and eat it later). But after all I didn't steal this food, I even several times additionally ready to pay for it, although breakfast was in the cost, that is the issue of my well-being. With such bans (invented in the head of the restaurant administrator on May 13, 2022) there will be very few guests to go to you. And the intrusion of the hotel staff, especially my health, is considered unacceptable and disgusting. I won't go to you anymore, there are other decent hotels, what I wish to the rest. Guest from 514 room

I was on a business trip. From the plane, tired. It's a tough day tomorrow. They settled on one floor with a dozen (and maybe more) idle children of the years 8-12 (apparently on vacation), who were worn in the corridor until the deep night, oral (here, of course, the question to the accompanyers: which, ask?) and calmed only after, How I had to call the Respecsen twice! Okay, vacations, children, everything is clear... But don't place you people on a business trip next to organized groups of schoolchildren! Some want to sleep, others to be mad... Has no one guessed in the service of accommodation that such a neighborhood by definition should not be? Especially that with the words of the administrator, and also on feelings too, the hotel is semi-empty... This is one... Two. The staff interface on the hotel website in the booking section is found to work incorrectly. If you have scheduled a late departure, be careful, you may be cheated. As it is known, according to the general rule, late departure to 18-00 is paid in the amount of 1/2 tariff, after 18-00 - at the full tariff. Here. The interface offers the choice of late departure time: 17:00, 18:00, 19:00, etc. Indicating 18:00, you assume that you will leave until 18:00 and pay 1/2 tariff, and here the interface counts otherwise and counts the full tariff. This is, of course, corrected at the check-in, but still... Well and three. In the rooms it is hot! The ventilation does not work, and you open the window - very noisy (the street of the world, as-nick...)

The hotel is clean, successful location at the embankment in two minutes from the center, around there are restaurants. But -2 stars for the work of the administrator at night from 9.06 to 10.06. The two-bedroom rooms were taken in the City Old Hotel so that between them there was one common, thin wall. We were very unlucky with our neighbors that Friday night, the next room was settled by a guy and a clearly drunk girl. Somewhere at the hour of the night the girl began to hysterically scream, she murmured with the guy and wept. We went down the first floor, complained to the administrator for the noise. Back to the room, listened for a long time to the sounds behind the wall, there were no special changes. We tried to sleep but after an hour, we were still hearing screams. I was unable to stand nerves, and the administrator came down again and looked at me and offered to go up the floor together to deal with the noise. When she knocked at the door, she told neighbors, ”We are not allowed to noise at the hotel after 11 if you continue to noise, we will have to evict you.” The guy who came out of the room with surprise asked ”hearing it very much, right?” The administrator has responded to my complaint and requested to contact neighbors only for the second time. Why? I have difficulty understanding this, but the hotel administration has to do its job.

Very satisfied, whether it is the front desk customer service staff or the cleaning staff are very serious and responsible, very enthusiastic, can communicate and solve problems in time, very praise! It is my long-term hotel reservation in Bilm!