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Got a beautiful mactan ocean suite room with perfect view. Kiddos loved it all!! The slides and fireshow etc. Close to airport can easily access with grab taxi.

Great hotel. Staff at reception and around the location super friendly and safe. My room did have a damp smell which didn't go away. Parts of the hotel are a little tired and need to be modernised.

All the staff in Sheraton resort were so incredibly nice and helpful! I and my fiancée are planning to come back in next year. The location and the views were stunning. The facilities were modern and clean. Can’t wait to revisit again.

We were lucky to have our room upgraded. Lobby staff are very welcoming and hospitable.

Food nice but expensive than other local restaurants .Howevr it is worth it ,coz you can sit next to the sea ,lagoon and the mangrove . Corals and underwater are vlose by and beautiful ,you can also see baby shark just in front of your toom (my rm no is no 1). Services and maintenanve both outstanding apart the front desk, Lory ,who seemed not care to help us when greeted us on arrival without telling any facilities on the island and in the hotel, instead just giving me a key to walk to the room ourselves. She siad we could ask her if we have any questions. But , when i went to the desk try to arrange a transfer for checkout date ,she told us to discuss it next day. The life guide ,toto, who is excellent ,had shown around the under water. The treck trial is about 30min you walk throughout the bush to the sandbar . The swimming pool is also a very good place to relax yourself, as you have a good view overlooking the sea

Besides Crimson's great facilities and amenities, we love the quality of their customer service. They go above and beyond just to ensure their customers' convenience and safety. We were there during the landfall of typhoon Odette, 16 Dec 2021, and all of their staff members were always ready to assist us every time we need help or have questions. This hotel & resort is highly recommended and the staff highly commendable. 👍

One waitress informed us that the evening buffet was only 500 pesos per person but when we received our check it was 1350 per person. I was outraged by being misled by the staff. If the staff, see you have money they will continue to hound you by asking you many questions and offering different packages to you. The room was good and had a very beautiful view of the seaside view. The pool was very large and shallow, it needs a deep cleaning as there are stains on the edges and in the kid's area. The food was overpriced for the buffet and the Korean restaurant.

The hotel markets itself as a 5-star hotel in Cebu but it is way waay far from that star rating. I will be listing down good things about this hotel but you also have to consider the following items that I listed below. Pros: 1. It has the better ball room/ convention halls in the entirety of Cebu. 2. Rooms are spacious and new 3. Elegant interior and facade Cons: 1. First night, I reported that there is a foul smell in my room but the telephone operator sarcastically told me that the hotel is fully booked because of the event that we were having. The duty manager came and told me that all of the rooms smell just like mine. What he did was spray an aerosol. I even said to have an air filter or aeromatic in my room to help remove the smell while sleeping. He guaranteed to have it delivered but none came to my room that night. We are out the entire day so on the second night upon entering my room, I complained again because apparently none from the housekeeping nor from the front desk tried to resolve the issue. This time, the smell was unbearable. Like something was wet and it didn't dry off properly. I waited outside the room because the telephone operator told me that the attendant will be in my room in 15 minutes to spray again the air freshener. So I waited outside. 20 minutes passed, I called again and told that no one came. The same duty manager (from last night) arrived a couple minutes later rushing and now told me that there is indeed a foul smell in my room but to my dismay, we waited again outside the room because the attendant was not with him. This time, he told me that the foul smell has been a common problem they receive. This statement surprised me considering we talked about this the night before and he gaslighted me about my complaint. This time, he offered to transfer me and upgrade my room but with all the stuff I have, I told him I do not want to transfer and just to resolve the issue. He then sprayed the air freshener and decided to leave it here. Basically, my issue stopped because I stopped complaining, not because they resolved my issue. 2. Hallways going to guest rooms smell paint and construction materials. Even the elevator smelled like this. 3. Breakfast was repetitive. 4. You can see construction everywhere. Most especially to the rooms on the lower floor. While the ”soft opening” phase is acceptable with all the construction and eye sores, customer service should not be compromised. If you are planning to stay here, please manage your expectations.