My partner booked a standard room for my birthday. The room was on the 12th floor with harbour view (room 1231). The hotel building is 13 floors with the lounge on the top floor. The room came with king sized bed with bay window seats, the bathroom had a bath tub and a separate shower room. Plus point for ladies, powerful hairdryer! Love that there was a day curtain (manual) and blackout curtain (automatic with switch) to adjust natural light coming into the room. The staff throughout the hotel was polite and helpful. The pool + swirl pool + kids pool is on the 5th floor overlooking the sea. The gym (24 hours) and spa (was advised by the spa staff they opens 10am to 10pm daily) is also on the 5th floor, easily accessible from the lift lobby. The gym is well equipped with 3 treadmills, 2 elliptical, 3 stationary bikes, 2 free weight benches and some machines. The pool is clean (my stay was on weekdays) 25m in length at its longest length. Decent for laps. Great views overlooking the sea. The the whirlpool at the side is a plus point. Level 2 of the hotel connects to the adjacent Bayfront mall. The restaurants at the promenade are accessible from level 1 of the hotel lobby. There are a lot of food choices, mostly seafood restaurants. Also a hotpot restaurant. Only disappointment was the spa (Quan Spa). Went for the Quan Day Ritual for Two (2.5 hours) which included stone massage, ear candling, coffee body scrub and mask (plus V-spa Retus for ladies) for Rp 2,000,000 before taxes (with taxes was about Rp 4,000,000 = SGD 400). Quality of masseurs was poor (massage techniques, temp of the hot stones), inattentive service, unclear instructions (possible due to language; masseurs speaking simple English). Wasn’t told about the start of the mask, only to realized we had to rest for 15 mins for the masking process. Also insufficient information given for V-Spa Retus which was done near the end of spa session. Quite disappointing given the price point.
- Guest User
Thank you to the associates at Batam Marriott Hotel Harbour Bay for such a great stay! Every single associate we had the pleasure of interacting with were so genuine, and were always seen smiling. This modern hotel is conveniently located above the Harbour Bay Ferry Terminal, and getting there was such a breeze. Modern interior, high ceilings, exuding a luxurious vibe. Service was polite and unintrusive. Reza at the Front Desk was really hospitable. Highly recommend travelers to upgrade to the executive lounge access as it boasts a panoramic view of Batam. Thank you to Mr. Pito in the executive lounge for telling us more about Batam and the local area. They had a great selection of breakfast buffet items at Goji Restaurant. Very fresh seafood items on the menu - the prawns at The Lounge & Jiang He restaurant was chefs kiss. 👌🏻 I also had a great back massage at Quan Spa. Special thanks to Ms Seri Makta for a rejuvenating experience. Batam Marriott Hotel Harbour Bay also has a rooftop bar - Altitude which offers nice views of the city. Ambience was nice. Overall, I didn’t feel the need to step out of the hotel as the hotel had everything. We went for a stroll to the restaurants along the bay which was less than 5 minutes away. I will definitely return. Looking forward to my next trip! Thanks everyone!
- Guest User