I stayed here for two nights in January 2022 as part of a group tour and overall had a pretty awful experience. I faced the following problems at this hotel- 1- The bathroom is open without any door so basically everyone in the room can see you inside the bathroom. This is not an ideal situation for any travelers except couples. Moreover, it ensures that the water from the shower falls into the room and makes it wet. 2- The bed provides no comforter or blanket. So when you feel cold you have to unwrap a brown paper full length cover that does not give any protection at all from the cold. 3- When you switch on the hand shower, the head shower comes on automatically, that too with ice cold water! 4- There is a large counter behind the bed to place items but when you put something on it, you get a loud metallic shrieking noise. 5- Air conditioning in the corridor outside the rooms is set to freezing temperature. 6- Breakfast timings were supposed to be from 7 am to 10 am, but when we went at 8 30 am most of the food was over and nobody was taking an interest in refilling the food. The coffee machine was not working properly. 7- We could hear everything that occurred in adjacent rooms, because soundproofing was poor. 8- We were given two separate beds in spite of being a couple. 9- Finding out which switches operate which lights was very difficult. Moreover on the first day we requested a wake up call which never came! The few positive points are- 1- Close to Fira Metro Station on the Metro Line 9 (4 minute walk) 2- Close to Gran Vía 2 shopping mall (12 minute walk) 3- Friendly and polite staff Overall I think the hotel needs to make a lot of improvements!
- Guest User
Reserva de dos adultos y un bebé menor de un año, nos pusieron una cama supletoria, no una cuna. El bebé tuvo que dormir con nosotros en la cama. La habitación estaba congelada, tuvimos que esperar a que la calefacción hiciera su efecto al cabo de un rato. Esto que parece una tontería, cuando viajas con un bebé lo tienes muy en cuenta. Habitación sucia: papelera del baño sin vaciar, huella pegajosa en interruptor (adjunto foto) , asientos de la habitación mugrosos (adjunto foto). La cama solo tenía una fina colcha y sábana, ni edredón ni manta. No es una habitación acogedora es más bien fría. El buffet del desayuno le falta calidad, embutido resecado, huevos revueltos incomestibles, bacon que parecía chicle. Cuando recogieron el buffet, todavía estábamos allí y pudimos ver que las pizarras con embutido se ponían unas encima de otras a modo sandwich, es decir la base de una sobre el embutido de la otra. Si el embutido lo tiran vale, pero si es para guardar pues ya no vale. Además todo mezclado en el mismo carro, con lo que se produce contaminación cruzada de alimentos. Pagamos 70€ de Room Service (restaurante estaba cerrado) por 2 hamburguesas, 1 sandwich, 1 bravas incomestibles y dos cervezas, me parece un robo. Por poner una nota positiva, el personal de buffet fue muy amable.
- Guest User
