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Our stay was exceptional. We had the best meals,room service ,house keeping and concierge service's.we would rate all services 10/10.Without hesitation. The food quality was excellent, the meals were of the highest standard and the guest experience was amazing. Every evening was a culinary experience in the banqueting hall.The attention to detail was unmatched .The staff were the most friendliest. We taken care of by Zakaria,Salah ,Ramy, Mr Mohamed Shaddad ,Salim , Shovo and Mohamedy .The rooms are beautiful and house keeping staff are extremely professional and efficient. The hotel has very hight standards and we were treated with the greatest of care .The guest experience is just amazing .We would love to return without a doubt.

i came for hajj on 2018, was a very good place to stay because it was very near with gate 5. not far from the tomb and very convenience to me as a man. a recommended hotel when you stay at al-haram, medina

Booked 7 rooms. via their agents Khalid Tour. Did not get any rooms till 6pm due to the hotel being ”busy”. When we got the room, none of the rooms had any towels in them. We were told they are all in the wash. Two rooms were given to us with long strands of hair on the pillowcases. When we bought that to the attention of Ja**** of Khalid Tour we were told that he will get the housekeeping to go again in the room. I was advised that the room was probably not cleaned well, as we were rushing them to get our room (at 6pm!) Having booked a suite a was given a disabled room and was told that this was the suite. When I spoke to reception about the room they confirmed that the room was actually not a suite and there was non available for that evening. I am told that the hotel and their agent will try and sort things out for us tomorrow. No conversation about reimbursement for the suite that I never got. Sadly, the actions above are criminal. Staff could not be more unprofessional and rude!

One of the worst. Hygiene 0% , rooms upon check in was really not cleaned( example: there was hair on the bed, bathroom shower area had a blob of hair, W.C. not very clean) basically the entire room was not clean. Oh not to forget my friends room had a rotten apple behide a stand. And there is no Houskeeping staff to clean the room on daily basis. Next worst thing all equitments in the rooms is just for display. There is a telephone but not plugged, there is TV but no remote, wardrobe only 1 side is opening, the safe box is there but not working and i can go on. I understand this is not a 5 star hotel. But basic hygiene standard is not there 🙄 . Please do not book here. I stayed here because I had no choice and the other hotels were booked. Oh and 1 last thing, we did go to complain once but the security guy said there is no manager and he is the only one there( FYI that's in late night) being understanding we expected someone to come but no one came in our 2 night stay here. No one really cares, this hotel caters for group where no one has a choice in what hotel they are put into. Even when I checked the trip advisor now no comments from the hotel for the bad review, which only can mean they do not simply care (because its close masjid Nabawi that's their only advantage) If anyone is to book this hotel, I advice not to.

Arrived at the hotel and upgraded to a suite. Unfortunately poor standard poor selection of meals breakfast was okay dinner was not great not many options

Turned up after my Mecca trip, room wasn’t ready was told to wait till 3 we turned up at 2.50 but 3.15 room still not ready anyway after finally getting in my room. It’s was disaster to start with. Booked a family connecting room don’t get that mistaken it’s basically means 1 room with 2 small rooms one with triple beds one with large king but very basic stuff. One small fridge which was not in the main room nor tea kettle but somehow in the kids room which didn’t make sense. Very tiny bathroom, very run down not fit for purpose. After complaining that the room was terrible and there was a smashed window in my room was told they can’t help as booked through travel agents. That itself was another drama. Couldn’t upgrade as no other rooms could get 2 different rooms instead so ended up staying there. Anyways rooms weren’t cleaned in daily basis properly. Even thing beds made the plates, cups etc bins were not emptied until you complain then someone comes and takes. Rude staff need a lesson in customer services. Staff only really help if you give them money (tip) otherwise they are rude. If you don’t give them tip the ask you and tell you their life stories. The only good thing was close to the masjid nawbi otherwise nothing else good. deffo rating is off no way that’s a 4 star looking more like 3. Breakfast was awful kids refused to have it so pointless paying breakfast options as same food everyday. Not nice lacks flavour and options. Won’t be going back again ever. Oh wait was bribed with fruit basket for a good review lol anyways we said no to it.

Firstly I would like to make very clear that there are two Movenpick hotels in Madinah which some reviewers seem to be mixing up! This one is part of the Accor group and the Movenpick Madina that we stayed in. It is BEHIND the Pullman Zamzam Madinah, which faces one side of the Masjid al Nabawi haram. So it is a couple of roads walk away from the haram on the opposite side to the female entrances to the haram. This is nowhere near five star standard. Due to the poor condition of the bathrooms and room decor I would say three is being generous. Despite its attractive entrance and reception this is a rundown hotel in need of refurbishment, in particular the disgusting bathrooms. The bath, sinks and tiles were old, stained and mouldy. This was made worse by the fact that the housekeeping was very poor. The rooms weren’t cleaned and towels not changed unless we requested this. The actual rooms were ok despite the tired looking furnishings and lack of cleaning. The receptionist who checked us in apologised for not giving us adjacent rooms, but we discovered we did have adjacent rooms, and both were triple rooms. The rooms were quite spacious with comfortable generous sized beds but the TVs had very poor reception and the wifi was appalling, regularly dropping out. The fridges in the rooms were tiny and barely cold. In fact they and the lights turned off whenever we took the key cards out! Because of the hotel location the view out of the window was depressing, a view of the main road. A nice touch though was that as well as a Quran there was a nice prayer mat in each room. On our first morning we went down to breakfast to discover that the female staff had already let some guests have breakfast for our rooms. The head of staff quickly resolved this apologising profusely. In fact apart from this confusion on the first day we found the restaurant staff to be very nice people. They always had a smile for us and the waiters always ready to assist. We were very very disappointed with the very limited cooked breakfast items - there was barely any variety and apart from on one day only vegetarian options. The pancakes were disgusting and tasted like long life ones from packets rather than freshly made. Very very disappointing. But the worst was that there was no fresh coffee!! Only sachets of instant coffee. How is this possible in a so called five star restaurant? There was a big unhealthy selection of pastries though. And the strawberry juice when available was nice. We tried to order room service in the evening on one occasion- the staff member (chef?) who answered the call was rude and told us some of the items were either unavailable or incorrectly described on the menu! On the whole staying at this hotel was a major inconvenience due to its location and at best it is a three star hotel. I would not stay here again.

The hotel location was very convenient! Just 200 meters away from the Masjid Nabawi. Very clean hotel. The pillow, bedsheet and bed were comfortable. Friendly and helpful staff. Really enjoyed my stay! Wifi connection & breakfast was good too. Overall I’m fully satisfied and definitely come back soon.

Service by every member of staff was superb. Prime location, extremely east access to Masjid Nabi. Chef Sheriff deserves special recognition for the delightful meals that he cooked, and taking care of our needs. Staying here is an experience you don't want to miss.

Best of the best! Super clean room and extremely comfortable. Feels like home. Superb Location just next to the main gate of Masjidil Nabawi. Buffet breakfast was great and plenty of choices. Highly recommended