La Serena Laguna del Mar Map, Address, Transportation & Nearest Stations and Airport

Friendly staff has adequate English language to provide services for foreigners. Breakfast was included in our rate and was an excellent spread. Room was well equipped and clean. The only complaint was the internet access in my room - not useable. My other colleagues had no issues - my room's location (at the end of the hall) may have been an issue. Please re- boot the router!

I selected this hotel on the basis of reviews but was really disappointed. Firstly, the good things. The hotel is well located on the beach at La Serena and I think most rooms have a sea view. Secondly, the staff were helpful in loaning me some electricity adaptors as they only have the older plug sockets for which I didn’t have an adaptor. The showers are really nice Now the bad points. The staff are not very friendly. They prefer to communicate by WhatsApp rather than face to face. There is a real “smiles cost extra” vibe. Check-in is ridiculously late at 4pm. I have travlled the world and never experienced such a late check-in. Rooms are OK but basic. The breakfast room is just depressing and looks like it was designed for coach parties. The food was basic and I was shouted at for not wearing my mask. Well, of course not, because it is necessary to remove your mask so you can put food in your mouth. Plus I was sitting outside. I didn’t bother going after the first morning as the food wasn’t worth me being hassle again. Just be aware that the city centre of La Serena is at least a 30 minute walk. Taxis are a bit unreliable, especially first thing in the morning if you need to get to the bus station. Would I stay here again? No.