Firstly don’t make the same mistake we did this and believe this is a 5 star hotel it isn’t. No Air Con No hot water then no water at all Rude Staff Party's until 3am We arrived on the 13th march around 7pm, upon check in we was offered no help with our luggage which straight away screens out 4 star at best, but this did not bother us and wouldn’t of even mentioned it if it wasn’t for the rest of the issues. Once we had taken all our bags to the room we decided to go for some food in the restaurant, the food itself is good, but the service is horrendous the staff have no personality and remind you of a prison warden on a tv show and we had to pay right away, usually all the hotels I’ve stayed in it’s charged to your room. The next morning my wife went for a shower and the water was freezing cold so I called reception, they said they was going to fix it and they did and as a result we ended up with no water at all, eventually they sorted this issuer out by the time we returned form our day out. When we returned to the hotel the weather was beautiful so we switched the air conditioning on, but it was warm, I called reception they said they would talk to maintenance, but I heard nothing so asked again a few hours later and they said it was turned off as they was expecting cold weather soon, I’ve never heard such rubbish, I was told to use the ceiling fan, but this thing sounds like a plane taking off and we paid for a presidential suite and the fan is only in the bedroom, this made the room very stuffy and therefore you had no choice but to sleep with the patio doors open which is great if you like listening to dogs barking all night The rest of the week we just used room service and sunbathed on our balcony which was ideal as we never had to sit in the restaurant with the prison guards. Our last night here was the worse and I’ve never experienced something so bad from a hotel in my life. They had a wedding outside the hotel and it was so loud you would think the wedding was in your room, kids running about screaming like they was being murdered right next to the pool and the staff just watched and did nothing, a blatant disregard for health and safety and no respect for other guests
- Guest User
This was a surprise stay arranged by my mother for my birthday. My daughter, mum and daughter shared the presidents suite. It was a lovely room with rose petals and a bottle of cava. There was a jacuzzi bath and a massive shower. However, the air con didn’t work that well and the shower was very slippery. It is a little dated with a musty smell which wasn’t pleasant. The pool area was gorgeous but the staff let this hotel down. For a five star hotel, the service was atrocious. The main restaurant staff just couldn’t care less and the club house staff never came and took our order. We had to order, sit down and keep asking for the same things I.e. ice, ashtray etc. really not good. This is a golf hotel but it doesn’t excuse golfers coming back from playing all day and getting in the pool with all their sweaty clothes and no one stopped them. We had a spa package which was ok but no treatments were included and the jacuzzi had a huge delay in all its switches. The steam room didn’t work and the sauna was ok. I really enjoyed the pub and the ambience and loved spending time with family but they need to up their game, and particularly staff attitude to get a 5 star rating.
- Guest User
