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The location is far away, there is a long way from the hotel entrance to the room, don't think about the elderly or those with mobility problems, almost don't think about going out. The road is a stone slab, and the wheelchair can't be pushed. The hotel's toothpaste is expired. For breakfast, 6 people in our two rooms also gave a few less copies, and the store also let us have a free dinner to compensate. In addition, the dinner here also needs to be 600-700 alone? Plus, staying for two nights during the Qingming period, the two rooms cost nearly 20,000, which is very worthless. This is the case for Xi'an's homestay. It can't be compared with the coastal area at all. The most expensive is at this level. Everyone is cautious. The only highlight is that the place is large and the garden is large.

The environment is very good. It takes less than half an hour by taxi to Bingma, 10 minutes to Huaqing Hot Spring in Song of Everlasting Regret, and 40 minutes by taxi to the city center without traffic jams. The hotel's hot spring is very good, the facilities are also good, and the breakfast variety is not bad. The hotel service is basically available on call when there are not many people, but it is still slow when there are many people. The professionalism of service and hygiene still needs to be improved. Check-in and check-out are very convenient.

Amenities: Luxury is evident everywhere, not just in the hardware facilities, but also in the highly professional service from everyone. Hygiene: Met expectations. Environment: A hotel located within a scenic area, so the environment gets full marks. Service: After booking, a dedicated butler proactively informed us of important details, inquired about our travel plans, and assisted with ticket booking, transfers, and guidance. They were attentive without being intrusive – highly commendable! The restaurant next to the hotel is also highly recommended. The breakfast provided was of a very high standard, with a rich variety and excellent flavors. Double Huaqing Royal Hot Spring Baoji Pool 1 entry per night: After returning from our outing, the bath had already been prepared for us, which was incredibly thoughtful! 👍 It was a very pleasant stay.

The hotel boasts a fantastic location right by the city wall, just under 100 meters to access and explore it. What's more, it's genuinely peaceful. I booked a room type with a private courtyard and a plunge pool, and the courtyard view was delightful. Soaking in the pool amidst the quiet ambiance truly made for a perfect, relaxing getaway. Breakfast service was very attentive; they even offered to pour our juice for us. Public transport, including subway and bus stations, is also within a convenient distance. However, on the first morning, after I'd gone out briefly and returned, I discovered that the housekeeping staff had thrown away my unfinished 1kg yogurt and a takeaway meal. This is absolutely unacceptable. Firstly, both items were clearly placed on the table, not on the floor or in the waste bin. Secondly, while the yogurt carton was indeed a bit damaged and open, the takeaway meal was perfectly sealed in its container, even had an unused disposable chopstick alongside it, and was further placed in a somewhat opaque bag that was tied shut. I simply can't fathom how housekeeping could possibly conclude that the contents of this sealed bag were meant to be thrown away. It's truly baffling why a hotel of this caliber would make such a basic, low-level mistake. While the hotel did offer a complimentary lunch as compensation, it has certainly made me seriously reconsider staying here again if I return to Xi'an.

The hotel I stayed in during this New Year trip was really amazing! I must recommend it to everyone. As soon as I arrived at the hotel, I could feel the enthusiasm and thoughtfulness of the service staff. When Manager Wang at the front desk checked in, he was not only very efficient, but also kindly introduced me to the surrounding fun places. The hotel shuttle bus can pick me up at the subway entrance, which is a big thumbs up👍. After a day of play, the room was also very clean. I took a hot bath and went to sleep, which was very refreshing. The gym and swimming pool facilities are also very complete, allowing me to keep exercising during the trip. The location is also great, on the lake island of the Expo Park, which must be great in summer. The picture was taken while waiting for the shuttle bus. For your reference, the location is just outside the subway entrance, on the small bridge just after entering the park.

We stayed for two nights, on the 16th and 17th. On the 15th, I received a call from the hotel asking about our room preferences. I requested a room with a good view, non-smoking, and quiet. When we checked in, the staff assigned us room 213. This was the lowest floor I've ever stayed on in a hotel, and it was room number 13! I was surprised that the hotel actually had a room 13! How could an international hotel like this assign room 13 to a foreigner? During afternoon tea that day, besides my husband, myself, and an Asian mother and daughter, all the other guests were foreigners. This made me realize even more why I was so unlucky to get room 13! This hotel has such a unique room number 13, and they treat their own compatriots differently from foreigners! However, the smart toilet in room 13 was broken. It wouldn't automatically lift the lid or flush when you stood in front of it. What was even more unbearable was that as soon as you sat on it, the toilet would make a loud gurgling sound and automatically spray water on your backside. We tried it twice, and it happened both times. Also, the light switch was malfunctioning and didn't work. As a result, our room was changed to room 206. Neither room 13 nor room 06 had a French garden view; you could only see trees outside the window. Room 06 overlooked a concrete platform. I stayed during the off-season, and there were only a handful of guests at both afternoon tea and breakfast. Even during the peak breakfast time at 8 AM, there were only four tables with no more than ten guests. In such an off-season, why couldn't they offer us a higher floor with a better view? The male butler from the hotel called in advance on the 15th to ask about my room preferences; wasn't that just being insincere and fake? The staff's service level was inconsistent. Two female servers at afternoon tea and breakfast simply didn't observe guests' needs. The slim, tall female server in the afternoon tea restaurant had an ice-cold expression and no proactive service awareness. One female server in the breakfast restaurant looked like she hadn't woken up yet, with messy hair, no makeup, and ill-fitting work clothes, completely lacking the demeanor of a star-rated hotel employee. More importantly, this server didn't proactively observe guests' tables. Every time, we had to call her to take away the empty plates. Even more exaggerated, when she took away empty plates, she wouldn't simultaneously take away empty cups, nor would she think to ask. Let's talk about the problems with the breakfast restaurant: First, the flowers on the dining tables were fake! For a 'diamond-level' hotel like this, how can they put fake flowers on the tables? If they want to save costs, there are many ways: place some air plants or soilless succulents, or even small, easy-to-care-for plants. Anything real would be more tasteful than these fake ones. Regardless, a 'diamond-level' hotel should not have fake flowers on its dining tables. This is disrespectful to guests. Second, there was a wide variety of bread, but no chain-type toaster to heat the bread. This is usually a staple at the bread station in five-star hotels. Yet, at this 'super five-star' hotel, you can only eat cold bread for breakfast. Third, the restaurant only provided toothpicks, not dental floss sticks. Nowadays, even very ordinary restaurants offer dental floss sticks. A 'diamond-level' hotel like this should provide guests with dental floss sticks, and ideally, toothpick brushes. Additionally, the steps in the bathrooms of both room 13 and room 06 were damaged. In room 13, the hotel actually used cheap, uneven gray adhesive corner guards, which looked very out of place and clashed with the exquisite French decor. They should have used brass stair nosings! During my two-day stay at the hotel, Ms. Doris Du's kindness, politeness, proactive work attitude, and professional image left a very good impression on me. After we checked in and received our key, she led us to our room. She first gave us a tour of the hotel and introduced its history. On the day we checked out, she happened to be on duty at the front desk. She was the only staff member at the hotel who immediately stood up to greet guests upon seeing them! The only one! This small professional gesture of hers was like the first ray of sunshine in the morning, warming my heart! Recalling my check-in, there was a male and female staff member at the front desk. They did not stand up to greet us when guests checked in. When we received our room cards and got up to leave, they remained seated without moving. This is disrespectful to guests. Staff should stand up to greet guests when they arrive, ask them to sit down, and then sit down themselves to process the check-in. When guests receive their room cards and get up, the staff should also stand up to see them off. Such basic courtesies of polite welcome and farewell were completely lacking! On the day I checked in, I had two items of clothing that needed ironing. The female staff member who was on duty at the front desk that day came to our room to collect them. During the process of opening the door to see her, handing her the clothes, and briefly communicating with her, she maintained an ice-cold demeanor throughout, without a hint of a smile. She was not the only female staff member in this hotel who provided service without a smile. In summary, all these issues, and more, expose the hotel's unprofessional training and inadequate management. Sofitel Legend People's Grand Hotel Xian is not directly affiliated with the Sofitel group; it is part of the People's Grand Building owned by Shaanxi Urban Investment and Operations Group Co., Ltd., and is operated by AccorHotels, a French hotel management group. Therefore, the experience was vastly different from the Sofitel hotels I've stayed at abroad.

The W Hotel has a very stylish and modern design. During this stay, the suite came with a complimentary minibar and some special snacks, both of which were delicious. We took the kids to experience the pool and gym, and it's by far the largest I've seen in a five-star hotel. The pool is heated and there's also a hot tub, perfect for swimming and working out. The room was spacious, and the bathrobes were incredibly soft and comfortable. We were also pleasantly surprised that they provided a special bathrobe for our child. This hotel definitely does a better job than other hotels we've stayed at in Xi'an. The breakfast offered a wide variety of options, and they even had two different types of Roujiamo (meat burgers), which was a nice local touch. I really loved the hotel's cheese too.

I have to give a shout-out to Sophia, the personal butler at The Ritz-Carlton, Xi'an! Her pre-arrival call was so gentle and thorough, reminding me of important details and proactively asking about my needs. And the follow-up call after check-out really showed their sincerity. The hotel facilities are super new, the pool on the fifth floor is clean and refreshing, and the gym equipment is brand new and works great – I felt amazing after my workout. The surrounding area is incredibly convenient for food and shopping; you can walk to unique local restaurants. The whole experience was absolutely fantastic, and it's definitely on my list of must-stay hotels in Xi'an.

one of the very best hotels in town. Lacey was super helpful and I enjoyed my hospitality with her. Would highly recommend this hotel among others in shenyang city. Location at center of center in town, shopping and food center within 1min walking distance. Will come back here again for sure. Best of all be this place has a special positive energy that will flows thru your entire trip. Enjoy!

The hotel boasts an excellent location, within walking distance of the Giant Wild Goose Pagoda, Tang Paradise, and the Grand Tang Everbright City. It's also surrounded by major shopping malls like Joy City and Intime, making it incredibly convenient for sightseeing, shopping, and getting around. The hotel is clean and tidy, with a comfortable and pleasant environment, and the staff are very welcoming. The breakfast offers a rich and varied selection, with fresh and delicious vegetarian options. Local specialties like Biangbiang noodles, Roujiamo (Chinese hamburger), tofu pudding, and Paomo (pita bread soaked in lamb soup) are also available. It's definitely worth staying here! Tip: The street leading to the hotel's main entrance is one-way. If you're arriving by high-speed train, take the subway to Exit C of the Giant Wild Goose Pagoda station and follow the pedestrian street to the hotel.