Map Hotel Map, Address, Transportation & Nearest Stations and Airport

The hotel opened this April and is just a 3-minute walk from the underground exit of Osaka Station. The surrounding area is conveniently located with numerous department stores. The hotel is very beautiful, and the rooms are spacious and clean. They provided complimentary fruit and snacks, and the Aesop toiletries smelled wonderful. The staff were very polite, and the beds were spacious and the bedding was comfortable. There's a bar downstairs in the lobby where you can enjoy afternoon tea, which is exquisite and delicious.

First off, I have to voice my disappointment with the inconsistent service quality of the hotel's front desk staff. While some were enthusiastic and professional, a small number were arrogant, rude, and unprofessional. They handled my room extension request clumsily and with a poor attitude, didn't even offer a receipt unless prompted, and their English proficiency was generally poor. When I asked for help booking a restaurant, I was met with impatience and a clear desire to dismiss me. Overall, the hotel didn't make me feel welcome, which was quite off-putting. Also, a heads-up to fellow travelers: booking directly with the hotel is more expensive than through online platforms! The hotel's location is within walking distance of Umeda Station, making it very convenient for shopping. The interior design is a rather standard beige business style. As a hotel newly opened in 2024, it offered no surprises. The room amenities and breakfast maintained a consistent standard. What truly deserves praise is the high quality of the bedding and bathroom facilities; I slept very well. The lobby and breakfast restaurant are on the ground floor, and the surrounding tall buildings block the views, which makes the space feel a bit oppressive.

My friends and I came to Japan for National Day, and we specifically chose to stay in a five-star hotel for a day. This place had good reviews, and it looked like it had a great view directly facing Osaka Castle. When we arrived, it was evening. At the lobby, they took all our luggage. We just had to go upstairs to check in. The staff brought our luggage directly to our room. The front desk needed passports for everyone and a deposit. I heard that credit card refunds can be slow, so I opted for a cash deposit. The accommodation tax was directly deducted the next day. The room was really spacious! And since there were three of us, the hotel set up a third bed by the window. The capsule coffee in the mini-bar was free, but there was a price list for everything else. There was a surprising amount of water in the room. The bathroom was huge, with separate wet and dry areas, and a large bathtub. They provided three bathrobes and even separate spring/summer pajamas in the drawer. The shower gel, shampoo, and conditioner all smelled lovely. We also made sure to check out the gym. One of my friends woke up early the next day to work out (so dedicated!). You need your room key card to enter the gym. It was very clean, had a good selection of equipment, and even complimentary fruit. The swimming pool seemed to require reservations, and since we didn't bring swimsuits, we didn't go. For breakfast the next day, you just give your room number and then there's a menu to order from, with both Western and Chinese options. I ordered fried eggs with sausage, and my friend had the Japanese set. Other items like bread, pastries, coffee, and yogurt were self-service, but I thought the taste was just average. Oh! One thing I thought was really great was that my friend got her period and stained the bedding. When we checked out, I asked the front desk if there would be a cleaning fee, and they said it was absolutely fine! That was really good. Plus, they even had a Chinese-speaking front desk staff, so communication was seamless.

The hotel location is great and easy to walk around exploring right in the middle of the city and you will find this gem ramen store open 24/7! The only disappointment was with the butler service or more the non existent butler service. For the price we are paying, I expected much much more from St Regis as I have been accustomed to at other St Regis Hotels. The hotel is beginning to show its age and hence the cleanliness part is coming into question when our rooms were being cleaned, I mean I am again nit picking here but it isn’t up to St Regis usual standards. The gym room is adequate but there isn’t a pool in a 5 star hotel 🙃.

The hotel's location is convenient, about 1km from the commercial center's Daimaru and Hankyu department stores, and around 600m from the subway station. The room facilities are well-maintained, and the staff are enthusiastic. Breakfast is well-organized with orderly queuing, though the variety of dishes is just average.

The lobby is luxurious and grand, while the rooms are decent. Room service is excellent and responsive to all requests, including turn-down service and proactively replenishing bottled water. Breakfast doesn't offer a huge variety, but all the ingredients are fresh and delicious.

I've always loved the style of W Hotels, and choosing the W Osaka this time was definitely the right decision. **Facilities:** The facilities are comprehensive, truly befitting a five-star hotel. The breakfast was also delicious, and the gym, swimming pool, and other amenities were all fully equipped. **Cleanliness:** Spotless, no complaints there. **Environment:** The 'nightclub' vibe of the environment is fantastic! There are also many great places to eat nearby. I highly recommend the Blue Bottle Coffee downstairs. It's also very close to Shinsaibashi and Namba, basically within walking distance. The subway is convenient too, and Daimaru is just across the street diagonally, making shopping very easy. **Service:** Everyone was very enthusiastic, and most staff offered Chinese language service. English communication was also not an issue. I will definitely choose W Hotels in other locations in the future.

The room is large enough, there is room for children to play, the front desk staff is friendly, it is just across Orange Street, there is a small park nearby, suitable for family stay, and it is only about ten minutes walk from Xinzaibashi.