We stayed here over the weekend to celebrate our wedding anniversary. The hotel and grounds are phenomenal. I highly suggest paying the couple dollars extra for valet parking- saves TONS of walking and time! The valet staff were very professional and accommodating. Upon arrival, (it was very late at night) we arrived and pulled up to the hotel- valet immediately came out and offered to assist; I asked for general hotel parking and was kindly directed toward the area- upon arrival to that area (not really close to the entrance- general parking lot is like $35/day)- we chose to return to front door valet for $40.... Parking is overall expensive. But, we were assisted in unloading our car and immediately taken to our reserved room. Hotel is very impressive, the lobby is beautiful- and the property is rich with history (former actual station); the room was nice, very clean, and quiet- despite the multiple wedding events occurring over the weekend. There are many restaurant and food service/delivery options available. The staff was the BEST! The grounds included hourly light shows over pier/Koi fish pond; Landry Seafood onsite, along with- Ferris wheel (my kids loved), putt-putt golf, small slide/park area... It was really a great experience to stay here. The hotel is beautiful, clean, and has multiple on-site entertainment options (along with an aquarium)- minutes SAFE walk to multiple major attractions. Bed was incredibly comfortable. We stayed long enough to need extra towels- I notified/requested the front desk for additional, and they were delivered to our room within 10 minutes. Upon arrival, we were unable to locate the TV remote- called the front desk and was immediately delivered a new remote for the TV. We did not have any major issues, but even our minor needs were met with utmost speed. I highly recommend this hotel for family and couples.
- Guest User
With this hotel being part of the Curio Collection, we were greatly disappointed in the overall condition of the property. It is very shop worn and in desperate need of some serious TLC. We saw missing mosaic tiles on the floors, torn carpeting, damaged walls, broken trim and a host of others issues. The sofa in our room (3024) was dirty with torn covering on the cushions. We had to turn one of the cushions over so we could use the ”better” side. One of the bedside lamps needed repair (it was fixed), while the cold water stem for the bathroom sink leaked (not repaired). Housekeeping needs to be better. We arrived on a Monday and the hallway to our room had candy wrappers on the floor that were not cleaned up until Wednesday when we left. The room next to us had used glasses set by the door that were not picked up for two days. Regarding being recognized as a Hilton Honors member, we were supposed to receive bottled water. Nope, not at all, nor did anyone else checking in. If the bottled water was supposed to be in the room, nada. Signage needs to be improved. As first time guests, we had difficulty determining the location of the hotel's parking, even though it was next to the property. With multiple entrances, none pointed to the actual location of the registration desk. Inside, it was hard to find an elevator. There was a hotel map just outside of the registration desk. We were informed by an employee that the map was inaccurate because it was prior to the 2015 remodel--SEVEN YEARS later and the sign hasn't been changed???? Overall, we liked where the hotel was located and may consider returning to St. Louis. But for this being a premier property, we will definitely consider putting our premium dollars elsewhere.
- Guest User
