My pre-requisite for booking any Interlaken hotel for our stay was a minimum 4 star, sauna and a double bed. I love saunas and for me after my daily exercise program a hot sauna is perfect to relax! Your reception staff were excellent on arrival. When I enquired about the sauna, she explained that as long as I notify reception, I can request a sauna at any time. On day one I had a fabulous 86-degree sauna at 7.30am, it was great to have a “proper” heater and not the infra-red heater that are so common nowadays and to relax afterwards in your solarium area. The only comment was the glass door is a real struggle to close and requires attention. On day 2, at around 5.30pm I went to reception to request a 6.30 am sauna the following morning, the male receptionist was attending to a customer. Whilst I was happy to wait , one of his colleagues , the porter asked if he could help me. I explained that I wished to have a sauna the following morning at 6.30 .. He said he would ensure a message was left for the sauna to be ready for me. At 6.30 the following morning I proceeded to the sauna and wellness area to find a cold sauna. The ”double bed” in 101 is shocking- It is 2 single beds pushed together with a double sheet over the top of the two singles. There was a huge depression between the two beds . The bed looks like a roller coaster ! So much for a double bed to snuggle up to my wife in bed ☹ Breakfast overall was very good. The selection is amazing , the fresh fruit, fresh fruit juice, and much more ..it did have the wow factor however the bacon and sausage were sat in a pool of fat or oil. (Many of the better hotels tend to put a few slices of bread under the bacon and sausage to soak the excess fat or oil up.) 10/10 for the fabulous Christmas decorations ! I do make a point of reviewing any place that delivers exceptional customer service as much as those that disappoint.
- Guest User
Stayed 4 nights in a junior suite at the Royal St George’s in Interlaken. Modern decor room with a seating area + two seater couch. Furniture shows some wear but overall comfortable. Bathroom was clean and spacious with standing shower stall and a separate bath. Breakfast spread was decent. Service staff were earnest but not sufficiently trained. We arrived at 630am for the start of breakfast and the service staff said they were expecting a large group that morning and insisted we could only be seated at a section without windows. As a paying guest, I did not appreciate my business was deprioritized for group travelers. As it turned out, when I left at 7am, no groups in sight as yet. Reception and check in staff were brilliant and special mention to Sebastian who was helpful with information on the area including dinner reservations, arranged our speedy check in and check out. He’s the top employee. Hotel location is a brisk 5mins walk to Interlaken Ost or 10mins stroll. Will return.
- Guest User