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The triple room is on the top of the building, quiet and clean, like a castle. There is breakfast, bathroom and toilet. Stayed 2 nights. Close to the square, shopping center and subway. It is 1.5 kilometers to the long-distance bus station.

Deserves to be a five-star hotel, very comfortable living, large TV and bed, free water provided, large floor-to-ceiling windows, good sound insulation and good sleep quality.

Just back from a overnight stay and can’t believe the difference in a few years with Carlton George. We were so impressed on our last visit and so much has changed. I am genuinely not one for leaving negative reviews but I feel these need to be addressed as it definitely isn’t your usual Carlton George experience. We booked an executive room with lounge access. No issues with room. Comfortable bed and good shower. Mini bar and decanters. My partner had booked extras which was lovely when we arrived. Part of our package was 3 course meal in rooftop restaurant. The restaurant is lovely and amazing views over glasgow. When we arrived we were taken over to be seated and given menu ( which wasn’t the market menu that we had booked) We then waited about 15 mins to be asked if we wanted a drink. The restaurant only had 2 other tables of customers so wasn’t busy. There was around 4 staff all huddled around bar and could see we were waiting and the fact we were looking over no one seemed bothered. The waiter did eventually explain they were learning a new app to order which was fine but no attention was given to waiting customers. This seemed to be a running theme afterwards. The food was mediocre definitely not the quality we had before or what you are paying for. The lounge was self service. We couldn’t find the ice when we arrived. Behind the lounge is the kitchen and we could hear someone moving around. We asked if they could help us. The chef came out not happy and told us there the bell was ( I might add was not in an obvious place) extremely rude. There was no other staff member around to ask. The mixers were all 2 litre bottles that everyone was sharing. I found it a bit bizarre after pandemic they would have this. The snacks again were not really up to much. I’ve never had popcorn that wasn’t flavoured at all but they had it there. Even some plain crisps would have been better but these are little things. The final straw this morning was breakfast. Now we raved about breakfast to everyone last time we were here, it was outstanding. Also for an extra £5 you get it delivered to your room. The breakfast that arrived was abysmal. We went for Scottish breakfast. 2 potatoes scones, lorne slice tiny amount of beans, egg and no bacon. Turns out the chef forgot to put that on the plate. Toast was not toasted. All these things might not seem important to some people but I genuinely couldn’t fault anything on our last visit. i think a little more tlc is needed altogether. Mainly the customer service. Checking your customers aren’t waiting to long and they have everything they need, not snapping at customers who are asking for help, and maybe an extra member of staff in helping the chef plate up the food so it’s acceptable to the customer.

Great location. Stayed here before. Staff are friendly but it's really let down in other areas. Our room was filthy. Bed was fresh but the desk was sticky, carpet looked like it hadn't been hoovered in weeks and when I went to plug in my phone beside the bed there was the remains of someone's peperami snack lying on the floor. Bathroom had a brown poo mark on the loo seat (which we cleaned!) And the loo floor was covered in long black hairs. I am platinum blonde and my friend has long dyed red hair... We told reception who offered to comp us breakfast but we had already paid for it so they just took the feedback. We asked for an iron and ironing board, and they were really pitiful appliances. They could do with an upgrade for sure. Oh and during breakfast the coffee machine was fully broken and was being taken apart...

Our apartment was really nice and finished to a high standard. Was totally spotless and just overall a great space! The location couldn’t be anymore central, so handy being close to everything. A little noise through the night but thats to be expected in a city centre. Really handy just having codes into the building and your room instead of keys. Option to leave luggage which was really useful when checkout was 11 but we’re travelling later in the day. Will definitely stay here again next time we’re in Glasgow!

Having stayed here a few times before due to its location and reasonable price, I was left disappointed this time. I had booked this hotel because for some reason every hotel in Glasgow that weekend was unusually expensive. Hotels I would have expected to pay ＞£100 were £150/180. The jury’s was £111. A warm welcome from reception staff and the main lobby is modern and clean. The room we were allocated (618) was a bit dated. It was spacious because it was an accessible room, not at our request so maybe why it was cheaper than others. The above two points didn’t really bother us because it was just somewhere to sleep as we were attending a gig. Unfortunately we did not sleep very well. The windows didn’t do enough to soundproof the outside street noise, the walls were paper thin and you could hear the neighbours talking, plugging and unplugging electrical items- all minor quiet stuff which you shouldn’t really be able to here. Our room had a buzzing noise coming from the vent in the room which kept us awake til 7.30am… and then the neighbours started getting ready to check out. We never complained during the night because we were so tired after being out all night and the noise was intermittent so just when you thought you were back to sleep, it started again. The room was clean but as I said dated, and for this reason I don’t think I’d chose to stay here again.

Stayed at The Address for 4 nights and had a lovely time. Originally had another hotel booked but changed to The Address for the facilities including the gym and sauna. However the hotel is a great all round stay. The facilities are great, location is perfect - walking distance to everything, the bar is great and the food is actually really nice and the service and staff are really nice and helpful. A particular shout out to Jordan who was extremely helpful every time we needed anything at all. Thank you so much for a great stay.

We stayed one night. Hotel is lovely and very well maintained. Reception staff friendly. Our room was good with amazingly comfy bed. The bathroom however let it down as grout was a bit mouldy and bath matt dirty. Also room didn't appear to have a hairdryer. The Champagne Central bar was great but our cocktails were such a rip off: £10.50 each and had ice to the brim of tall glasses so hardly anything in the glass to drink - shocking and disappointing. Breakfast very good but wouldn't expect to get my own tea or coffee from a machine or make my own toast at a 4 star hotel.

We hosted a two day workshop and evening event for c 30 people at the Mercure. The events team were exceptionally helpful and patient during the organisation and everything was provided as planned. The food quality was superb, rooms were exactly what we needed and the staff professional and friendly and on hand for anything that we needed We shall do this again