Positives: - hotel is in an excellent location on the main road over looking the lake and only 5/10 mins into the centre of town - rooms are nice and comfortable, lovely bed, big balcony. Bathroom felt brand new and spotlessly clean - nice, varied breakfasts (I'd suggest adding baked beans but that's a personal thing!) Negatives: - there is an absolutely massive (HUGE) tree out by the pool which basically throws the whole pool area into shade for a large part of the day. It is FAR too big and needs to be trimmed back. On our first day around the pool the sun didn't come out from behind the tree until 12pm and then is lost behind the hotel at 4pm. People were all moving around the pool trying to find a bit of sun. Can't do anything about it going behind the hotel obviously but trimming the tree is a must! - the pool looked like it needed a good clean which is a real shame and I wouldn't expect it of a hotel like this (or indeed even a basic hotel). The water on the first day was really milky and green looking (it did improve slightly) and there is green slime around the walls and stairs (the stairs particularly). - the sunbeds around the pool are SO hard! There's not that many of them so wouldn't be too much to buy some cushions. - didn't feel like there were enough staff in the bar area so they were often unable to provide room service, and then closed at 11pm even when there were customers still in the bar which is a bit strange for a hotel.
- Guest User
Location is fine, garden is pleasant, breakfast is fine. For the rest: how can this hotel have 4 stars? It is not well refurbished, air conditioning is outdated, you can have a nice balcony but cannot enjoy anything because of an ugly, warm and noisy ventilator. Minibar extremely scarce, no welcome for a 495 CHF room??? Furnishing OK; but a bit old. Showers with low water pressure and takes ages to have more than cold water. How can you get 4 stars for such an equipment I wonder? This hotel is not competitive, Lugano-Ascona have plenty to offer, cheaper or better value for money.
- Karinbeare