I was really torn about choosing a hotel before coming to Changsha, as all the five-star hotels seemed to have a ton of bad reviews. W, for instance, had almost 100... 🤣 In the end, I still went with W, and stayed for two nights, so here are my honest thoughts. I feel like some of the descriptions in the negative reviews might be a bit exaggerated, or perhaps the hotel made improvements after receiving criticism. For example, some reviews mentioned a strong chlorine smell in the pool, but I swam there three times and didn't notice it at all, so that's no longer an issue. The pool area is lovely and very clean, and the changing rooms and showers are up to the same standard as the guest rooms. The only minor issue was the steam room, which had a bit of an unpleasant smell, but everything else was fine. The staff were all very attentive and enthusiastic. It's true what some reviews said about the complimentary fruit in the room being hit-or-miss... unfortunately, that was the case. However, the room was cleaned thoroughly, and I didn't find any unclean spots. The facilities are excellent; the bathtub filled up faster than any other hotel I've stayed in! Some reviews mentioned chaotic breakfasts, and I experienced that on the first day. But on the second day, there was someone to seat guests, which helped a lot, and I hope the hotel keeps that up. My only breakfast complaint is that the boiled eggs were overcooked, with black yolks, which means their nutritional value is gone... Also, I never saw the egg yolk burger that some online reviews mentioned. I do need to point out that a few waiters in the restaurant were quite unfriendly, which was a real letdown. The hotel's location is actually very good. Wuyi Square is a bit far, but that area is too chaotic anyway, so there's no need to go there twice. The hotel is located directly above a shopping mall, which also has a Hema Fresh supermarket, so you can find everything you need, which is super convenient. The hotel's dining options are a bit too expensive; I hope they can adjust the prices downwards, otherwise guests will simply opt to eat at the mall downstairs. Getting to the South Railway Station is very easy, just two subway stops, and from there, you can take the maglev to the airport, which is incredibly convenient. Overall, it was a very good experience. Even though some things weren't perfect, I'm still giving it a high rating, as most of the staff worked very hard to provide excellent service.
- wesley756
The hotel reception upgraded my room for free, which was a nice surprise. The room facilities were excellent, and it was very quiet, clean, and tidy. The 'at your service' department was very responsive and helpful. They even delivered my takeout right to my room, saving me the hassle of going downstairs to pick it up, which was very convenient. The parking was also great, with direct elevator access. The location is perfect, close to a shopping mall, making shopping very easy. I had a very pleasant stay!
- M224197****