We had booked 2 rooms with my grandkids. When we checked in the rooms were on different floors, which made it difficult with our grandkids. Our room was very noisy with the highway adjoining the hotel and our room being by the elevator and ice machine. The alarm clock in the room was broken and there wasn't any conditioner in the shower (bottle was empty). There was a little bottle of lotion, that was 3/4 empty by the sink. I reported this to the front desk and they didn't seem concerned. The worst part was breakfast. We were in Manhattan for a gymnastic meet and had to leave for the gym by 8:00. We were down to breakfast at 7:00, when it was supposed to be open. We asked several times when it was open and was told ”soon”. Finally, at 7:22, it opened. However, the pancake machine and juice dispenser weren't working. After asking the girl who opened the breakfast about it, she called someone and finally got both working. Within 5 minutes everything but a very bagels and toast were gone and people were again waiting to get anything ”hot”. We finally gave up as we had to leave. No one acted even remotely concerned with all the inconveniences we were experiencing. We've stayed at other hotels in Manhattan and will go back to them in the future.
- Guest User
This property is very close to restaurants and shopping in central Manhattan. Also close to the Flint Hills Discovery Center. Staff was efficient and helpful. I enjoyed my stay and would stay there again.
- Guest User
