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There are many positives about this hotel, but one BIG negative. I rated the hotel 4, but it would have been 5 without the negative. First, the positives. The hotel is in an amazing central location in the Zermatt village. The hotel has a very nice alpine decor and a cozy feel. The breakfast is excellent, and the staff is very helpful and friendly. We ate in two of the restaurants, The Brown Cow Pub and Viviana, and both were very good. The spa is small but nice (although the whirlpool could be warmer), and we had excellent massages. Now for the big negative. The hotel has multiple night clubs and the live venue club, Pink, gets very loud. It also attracts a boisterous crowd that are drunk and noisy in the wee hours of the morning as they leave. I was on the third floor, and the noise was disruptive. Together, the band and the revelers, made it difficult to sleep. The club is right next to the front desk, and I had difficulty conversing with the attendant at the front desk during the band’s sound check — she too said that It was annoying. I have no problem with people who want to party, but I do have a problem when it disturbs me and prevents me from sleeping. I would definitely return if the hotel would solve the noise problem, and I might return anyway because of the many positives. However, if I did return, I would request a fourth-floor (top-floor) room.

When we entered the apartment, the first thing that struck us was the elegant design and the fantastic view of the Matterhorn. At second glance, we thought of Snow White and the Seven Dwarfs. Only it didn't have seven little forks, seven little spoons and seven little knives, but exactly four of each. Incidentally, the second bedroom with the bunk bed is so tiny that the dwarfs are better off taking off their pointed hats and coats in front of the door because it gets too cramped inside. We would have preferred a shower there - the spacious bathroom has a tub with a glass pane covering half the side. I always manage to flood the room and getting in and out is always a sporting challenge. But enough slander. The apartment is really a force, a large, covered, wind and weather-protected seat with a pretty designer table, where you have to be careful that the cutlery doesn't fall through the metal rungs, placemats would be practical. A huge, sunny garden terrace with lots of privacy, two umbrellas and three loungers. Spacious eat-in kitchen with a light-flooded living room and pretty furniture. All color matched perfectly. Incidentally, in addition to the limited number of cutlery and glasses, the kitchen is surprisingly well equipped, Nesspresso coffee machine, first-class dishwasher, induction cooker with 4 plates, efficient exhaust hood, super oven with steamer, microwave, huge refrigerator, pans and what is a lack in some holiday apartments, here even with matching lids, raclette oven, fondue rechaud. A paradise for the ambitious amateur cook. Even a recipe book entitled ”Cooking really well with a maximum of 6 ingredients”. I leafed through it a bit, but the first few pages had ingredients that are hardly available in Zermatt in July, for example green asparagus or Thuringian Mett, whatever that is, maybe you can find something like that on the animal feed rack in the supermarket. But, as I said, the apartment is like a fairy tale. In the spacious bedroom there is a really comfortable double bed with comfortable bed linen and enough closets. We really liked it and when we travel to Zermatt again, we will gladly book this apartment again, if they let us in again after I slandered something here on Tripadvisor and one of the four glasses in the dishwasher broke on the last evening because I stuffed it in too tight.

We stayed at this property for our 1st wedding anniversary - and what a find! I chose the hotel based on other outstanding reviews I’d seen and we certainly felt we made the right choice. We were collected from the station by the electric shuttle and quickly checked into our Matterhorn deluxe double room. We loved the style of the hotel - itcould be described is “modern chalet” and the decor is both beautiful and cosy - we live in a chalet in Swiss Romande and certainly took away some ideas! Our room was absolutely stunning, with an outstanding view of the village and the Matterhorn. I’d mentioned when booking that it was our anniversary and when we got to the room we found that it had been beautifully decorated with petals and swans - a lovely touch and very much appreciated. The bed was extraordinarily comfortable and the room was well-equipped, with coffee machine, hairyer and gowns for the spa. Breakfast was a comprehensive continental cold buffet with a good selection of breads, meats, cheeses and yogurts. The staff were excellent throughout our stay and enormously helpful. Our only regret is that we had to leave unexpectedly early in the morning and were unable to check out the spa - but that gives us a good reason to go back, and we’d be very happy to!

A+ and 5 stars no questions asked. If I could move anywhere in the world it would be this hotel. The entire staff was like a family. Jaqueline was fantastic. She was extremely professional and friendly. She made this experience feel like no other. Sobi was also amazing. He picked us up and made the grass clean every day. His brother Attila was a gentlemen as well. Lukas was also great. He sold us on staying here I’ve the OMNI and other resorts. He was great. Marieke was outstanding and the staff was A++. The hotel was stunning. The view of the Matterhorn was of no other. We could see it from our balcony and bathtub. The attention to detail was incredible. My wife and I took mud baths in the spa. The spa was amazing. This place is special and made our time in Zermatt so special. Can’t wait to come back in winter!

We were not residents, merely walk in customers to the restaurant (like most). Although we didn't know it, we had a trainee serve us, who didn't give us the full wine list, didn't advise us that certain meals take longer to cook etc. So, after no lunch and feeling very hungry, we had to wait nearly an hour - and only after several complaints - received any food. We did not realise that a starter salad was included in the price and was not served to us. It wasn't cheap yet the portions were not large and after more complaints was implied that it was OUR fault as we had not asked for any detail about the meal (we are used to wait staff supplying the information). I would suggest avoiding this restaurant - there are many more in Zermatt - and which would offer a much better customer service. We ended up with large bill, not full stomachs and a regrettable and sad evening and experience. Go somewhere else.

We had an absolutely wonderful stay. Room was clean, spacious and very comfortable. Very near the zermatt train station, just opposite of Macdonald’s. Breakfast had a good selection. Housekeeping would check in on you and offer free chocolates. The only feedback I have is the room didn’t provide English instructions on how to dial the concierge so I had to walk down to request for items.

If you want to experiece fine service this is the place to visit. Full of praise for the entire staff. Located in a peaceful area and within walking distance of all activities, restaurants, marketplace and station. You enter you are so warmly greeted and the ambience around makes you immediately feel that you are in for a great experience. The handwritten welcome note , chocolates , customised pillow options , room ammeneties , mini bar with.compimentary drinks and on departure again a handwritten note with a bag of goodies shows how caring they are for their guests. Room was spacious and a balcony with a Matterhorn view. Housekeeping was very good. We are vegetarian and on our whole trip this was the only hotel where we relished the breakfast. Their compimentary pick up and drop service was another highlight. Above all as mentioned earlier all praise for their staff for making our stay memorable. A top notch hotel which deserves a five star rating.

This hotel is too fond of it! The decoration of the hotel is very beautiful and the room can see the snowy mountains! The service staff was very good at night. It was like waiting for us to call out my name. I also prepared wine and tea as a welcome drink. Breakfast is delicious, although there are not many types, but the whole environment will make you enjoy it. I will book it next time and ask the front desk to tell you all kinds of information. The store that rents ski clothes downstairs will also give you a 10% discount.