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Very spacious room, comfortable, super friendly staff, highly appreciated the stay.

The hotel location was perfect because it was close to UGA and downtown area. However, we wanted to watch the Olympics on NBC. NBC was blacked out because of some dispute with direct TV is what the hotel told us. When ever you take a shower, water gets all over the bathroom floor because there is an open gap underneath the shower that causes water to disperse all over the floor. The ac and heat unit is very loud when it runs and if you are a light sleeper, good luck getting a good night sleep. The breakfast wasn’t anything special and would have rather paid for a better breakfast than what they provided. The hotel wouldn’t honor the total price that I booked with thru a third party and asked me to call them when I got home instead of adjusting the price and honoring it. They charged me $ 20 over what was booked.. I would not stay there again based upon these issues.

I stay at this hotel regularly for work, and the amenities, staff, and atmosphere are all 5 stars and beyond. The rooms are clean, spacious, trendy, and the beds are very comfortable. Each time I visit I bring my dog, who is always welcomed as warmly as I am. It's very clear that this staff cares about four legged guests as much as they care about the two legged ones. Speaking of the staff- they are beyond welcoming, accommodating, and always make me feel well taken care of. Special shout out to Micayla who offered to take my dog for a walk during a hotel-wide fire drill so that he wouldn't be scared! What an angel. Those little things make the biggest difference! I always look forward to my stay with this hotel, and I highly recommend.

Great vibes wonderful service nice rooms love the area overall amazing

We have stayed at the SpringHill Suites Athens West several times while visiting family in Athens. We have always enjoyed out stays, and when too much noise or too many people are at our family home, my wife and I often return to SpringHill in the middle of the day to relax. Even in Covid times, we find the breakfast buffet an enjoyable meal with both healthy and carb-full options available. WIFI is fast and the beds soft. The facilities are clean, the water hot, and plenty of towels. The staff is always courteous. Grocery stores and eateries are just down the road a few miles. Stayed March 2022r

The hotel is located in the downtown of the University of Georgia, where the University of Georgia is located. It is also very close to the school. The hotel has recently been renovated. We have been here for 2 consecutive years to see children staying at this hotel. They are all new. Although they have just been renovated soon, they have no obvious taste. The decoration design is very beautiful and the living is comfortable. Especially what makes me feel convenient is the free self-service laundry service. Breakfast is rich, buffet breakfast with bacon, sausage, cheese omelet, fruit, yogurt and more. There is a parking lot, which costs 5 knives a day. Also, the management of the hotel is very good, it is a very good hotel, I will stay next time

A small group of us stayed here for 4 nights as a base to ride the “Windy 9” routes. Rooms were spacious and very well equipped and the breakfast service was phenomenal! Much more variety than what you would normally expect when breakfast is included. Connie and Terri took great care of us at breakfast each day and Connie even brought cinnamon from home for our oatmeal! Front desk staff went above and beyond with recommendations for restaurants, provided towels for cleaning and drying our bikes , found is an umbrella to use when walking in the rain and so much more. We will definitely come here again if we return to the area.

Checked in without any problems. Found dried dog **** on floor and skid marks on vinyl couch. Bed had been half assed made up. Sheets were not clean. Spoke with very nice lady at front desk, swapped rooms it was very well maintained. Apparently different cleaning crew...

Beware that they overbook and will use their “policy” of, if you reside within 50 miles of the hotel, we can cancel your room at our discretion. This policy was never stated, in writing anywhere, or mentioned until the hotel overbooked and replaced lower price rooms be booked with higher ones. Not a smart business model but used here. We had reservations for months before we were told 2 weeks prior to our arrival that the room was cancelled. By that time, there were no rooms within many miles of Athens. You give IHG a bad name. I’m sure corporate doesn’t approve of it but from what I understand, you make your own policies. Similar to gas stations gouging customers during a hurricane, all in the name of revenue.