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I recently stayed at the Westin in Richmond VA as the location chosen by the family/ church for my niece's funeral. Although many of the staff member were very empathetic and supportive during our time of bereavement, Matthew was very exceptional in trying to provide the extra personal interaction that exceeded the normal experience. As an Marriott Ambassador member, I have travelled rather extensively and therefore am aware of the standards expected. His kindness and attentiveness to detail and service made this difficult time of bereavement much easier to bear. I appreciate also the accomodating flexibility of the other members of the staff as well. I will return again.

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this hotel has amazing employees I want to first give a HUGE praise ✨Octavia✨ for her amazing customer service she went above and beyond i called and asked if i was okay where i parked because i had parked on the street the night before which was a weekend where u ddont have to pay and you dont have to worry about the time till the weekdays and the night staff told me i was fine till morning but i forgot to ask when i would have to move it so when i called down in the morning to ask when ot if i had to move my car and octavia answered and she immediately helped me and asked me where my car is and what it looked like so she could step out and make sure it wasnt towed or ticketed and to see if im in a spot that i need move out of because i might get towed which i didnt even have to ask her to do any of that she just immediately dropped everything she was doing to help me even after i told her she really doesnt have to do all that i can come check for myself if it is towed or ticketed but she said she was perfectly fine w helping me and could quickly make sure my car did need to be moved in case it didnt need to be. she insisted it was no problem and she was happy to help so she went out and checked and told me my car was not towed or ticketed and told me that i am in a tow zone and gave me detailed instructions of where the parking garage is so i dont get towed. she truly went above and beyond with helping me, She gave me the most memerable and helpful customer service i have had any where in a very long time and definitely the best hotel front desk customer service but also Michael at the front desk as well was quite helpful and gave me a late check out that an employee the night before said the latest was 2pm but michael made sure i was a memember before informing me how late of check out i can get which im guesss the other employee didnt do because he informed me memembers latest checkouts are at 4pm and he went ahead and fixed that and made me 2 new keycards super promptly and even after i said i only needed one and changed my min when i was about to walk away i asked if i could get another if it wasnt too much to ask and he was so nice and said it was no problem at all and made the second key in seconds no pun intended! so i just want to give a big shout out and thank you to both Octavia and Michael at the Delta front desk (on the morning of october 3rd ) for being so kind patient and helpful it brightened my day and their smiles were infectious💗

The staff was great at this hotel and the breakfast was convenient. The rooms were some of the biggest I’ve ever stayed in although the bathroom area could be much bigger since the space allows. We stayed with extended family for the weekend for a wedding celebration in Richmond. We all agreed that the parking garage felt dark and creepy, but the biggest issue is the elevator situation. There are 2 Hilton hotels sharing the property and elevators. Picking which lobby you want to go to and having to remember which elevator to use to get to your car in the parking lot is a HUGE pain . There was never a time a got into the elevator and the other people in there didn’t complain about it. Not to mention when you get in the elevator, you don’t push any buttons because there aren’t any because you had to figure all that out before you got into it. I know this seems to be something new that other hotels are doing, but since they are both owned by Hilton , why not make it just one name and end it. I wouldn’t stay at this hotel again, purely because of this elevator situation. It’s just too much of a hassle, especially if you are on vacation.

We visit last night, check in was pleasant enough and the rooms were clean. The beds were very uncomfortable and a disappointment for a Marriott brand hotel. We had breakfast at the bistro & they only had one person working & they filled a complicated coffee order before before they made our food. They then forgot part of the order that was for our 4 year old so the adults had their food but she had to wait longer. The food at the bistro was microwaved & wasn’t worth it. On top of it, the website states that pets aren’t welcome yet we saw several people with dogs and we are highly allergic. We won’t be going back and I am a Marriott Member.

This hotel was a great stop over spot on our way to the beach. We paid $173 for one night. Very nice hotel. Close to restaurants. Clean. Comfy bed. Friendly staff. Easy on and off the Interstate. We will use it again.