Highly recommended! The room was excellent and very spacious. The bed was big enough for me and my child; since we booked for two adults and one child, they even provided an extra bed, so we had three beds in total! The location is fantastic. It's very close to the train station and Cologne Cathedral, just a 5-minute walk away, yet it's tucked away from the main hustle, which made us feel quite safe and secure. We took a stroll near the hotel and discovered a highly-rated restaurant. We tried some authentic German cuisine there, and it was quite good. Cologne is truly wonderful; we even got some photos just like Jay Chou's!
I highly recommend Trip.com! All our hotels for this Europe trip were booked through them, and it gave us great peace of mind. I compared their prices with several major platforms, and they truly offered the best rates. Highly, highly recommended!
- Guest User
1. I booked a two-night stay and asked for an extra key card since my camera was charging in the room. However, the key card they gave me was only valid for one day, so I had to go back to the front desk to get it reactivated. What I found odd was that the receptionist asked for my ID, which I didn't have on me (my passport). Even though I could tell her my room number and my name, she wouldn't accept it and insisted on seeing an electronic version of my passport. I found that a bit hard to understand.
2. As a Marriott frequent guest, I usually don't write reviews, but I felt this needed to be said. For a global chain like Marriott, I found the breakfast selection to be good enough for my needs. However, the lady at the egg station seemed to have a very indifferent attitude, didn't want to engage much, and had a straight face. I understand that not everyone can be overly friendly, but then a European woman walked up behind me, and suddenly the egg station lady was all smiles and said, 'Have a good day, Madam.' This really made me question her service attitude. Was it a coincidence? I'm not sure.
- M235150****