The location of the hotel is superb with an amazing view of Titisee Lake. Room and breakfast is also very nice. However, room keeping service is not up to standard. We stayed for five nights and only requested for room keeping twice during the whole stay. Despite neatly placed pillows and blankets, the bedsheets are still wrinkled with hair on it, making me wonder whether they change the beddings at all. Besides, facial tissue are not replaced at all even when it’s used up during our stay.
- Guest User
位置很好,湖景房正對Titisee,湖光山色,美不勝收!
7月初這裏也超級冷…早上下雨,衹有8度…很離譜…臨時買外套,否則完全出不了門…
大部分服務員都不錯,前台一箇中東還是印度的姑娘,對着我翻了至少三個白眼🙄因為我是通過攜程預訂的,攜程通過它的代理,再給酒店預訂。結果我的訂單號下,酒店預留的名字和我的訊息不符,姓是對的,命不對。前後搞了半個小時…正確做法不應該是解決問題嗎?翻我白眼太不專業了!我和攜程溝通,心平氣和,國內大晚上11點多,也能找到人工客服,不容易的!作為酒店人員,不協助也就算了,還翻我白眼…現場我一句多餘的話都沒説,沒必要,但必須差評!
- kaedeforever11