This hotel is raking it in because of its location and somewhat upmarket trappings . The property is run down and ***y room fixtures like the door of the fridge, the cupboard etc. are in bad shape. The doors leading to the balcony are jammed. There are cobwebs around door jams and the floor is never really clean. I found a ball of hair on the floor, scraps and cuttings in the drawers. Housekeeping is very weak and hygiene is questionable. The linen is also substandard . Napkins are not even ironed at times. They gave me a room facing a rubbish dump when my booking was for a pool facing one. When I objected they quickly changed it. The shuttle service is very efficient as is the airport pick up . The food is reasonably good. They gave a nice pizza and the breakfast was quite elaborate. The staff is courteous, though always looking for a tip . they hang around waiting for tips . I would single out Sachin in the Italian restaurant . he was very good , attentive and gave me very good service . Toiletries in the room are of good quality. Honestly , a very 3 star property trying to pass off as 5 star without the investment in maintenance and upkeep , training and standards. The high room rates they charge are not really justified.
- Guest User
I stayed at the sun n sand shirdi for 5 nights in December 2023to celebrate my birthday. The staff made me feel special from day one and made sure that I was treated with care every minute. My humble and hearty thanks go out particularly to Krushna the housekeeping staff on my floor. This pair paid such intricate attention to the maintenance of my room and I think i can easily say it is unparalleled to any other hotel in which I’ve stayed
- Guest User
