The Map House Map, Address, Transportation & Nearest Stations and Airport

Stayed at the hotel for the night before an early morning departure from Luton Airport. Parking and check in was a breeze and staff were readily available with great service. The room was a solid 5/5, clean, modern and even the bathroom was spotless. No signs of tiredness throughout the hotel, bedroom included. We used the restaurant, where there was ample choices but service was a little slow and a few mix ups with the order and bill, but all issues resolved and nothing to effect the review. Will definitely use this hotel for both personal and business use.

Considering it’s a new hotel , the rooms are already staring to look tired with. Stains on the carpet and walls etc. shower pressure is very low. Parking should definitely be included in the room price at this type of hotel. Couldn’t believe has to pay £7:50 per day.

I’ve stayed here so many nights over the last 11 years back from when it was first built and was the Ramada. As I stay so much I cannot fault the staff that I see in the day time, Arianna, Amy, Laura, and all the reception staff are lovely, very good at their jobs and are the only plus to this hotel. Standard of hotel outside the staff forget it. Tonight I’ve checked in, come to my room and they normally have single use plastic cups in the bathroom for some water overnight sealed in a foil, turns out tonight they have washed and reused old cups, I’m in an executive room where we used to get a bottle of water and a snack bar, nothing anymore. This was the only ihg hotel I knew of that didn’t offer spire or platinum members a snack with their welcome amenity for years, cheap skates, the whole hotel is run as cheap as possible. My conclusion is this hotel is run by profit hungry people who don’t care about service. As I say I stay here a lot and I really feel that some of the staff are great, they could do so much better than working in this hotel where the management just want to make quick money. An embarrassment to the ihg brand. I still have to stay here as it’s the local hotel to my work, but the management all need sacking and the whole thing starting again from the management up.

Excellent stay if you’re coming from further afield & need to access the airport for an early morning checkin (approx 29 min walk). Room was clean, comfortable & some how kept out all the noise Although they currently breakfast included, you’ll only have toast & cereal available.

This hotel is a hidden gem. We booked as it was a 20 minute walk to Luton's football pitch to watch an away game. The hotel is super modern inside, with extremely comfortable rooms that contain all mod cons, air con as well as free wifi. You have a coffee machine and fridge in your room as well as an excellent double power shower with hair dryers provided. The rooms were spotlessly clean and the staff are extremely helpful. Breakfast was Buffett style but very good quality full English and basic continental offering, lots of fresh tea, coffee and juices.They do have a secure parking site to the righthand side of the entrance which is £15 for 24 hours. The hotel is a few minutes walk from the town center which has a good size shopping mall and lots of shops. There is also a weatherspoons close by and lots of eateries. It is minutes from the cinema, tem pin bowling, trampolining to name but a few. The train station is also close by where you can get a fast train to London in 25 minutes. Perfect stay!

Comfortable room, decent breakfast with good variety and allergies very well-catered for. The man in charge of the breakfast room was incredibly responsive, professional and approachable. The 2 things which let it down were: 1) the fact that it doesn't have a shuttle bus service although the Trip.com website said it had (and I booked this hotel on that basis); and 2) I had to get a public bus there but due to roadworks the bus stop to return to the airport has been suspended but reception advised me that the bus left from there. A fellow guest whom I met at the stop had the exact same issue. We ended up having to get a taxi . Neither of us was happy about this. Trip.c

I chose Ibis as it is a tried and tested place to stay. The room was very clean, the bed very comfortable, including the pillows. The room is on the small side, but you are only sleeping there. It is an easy walking distance to/ from the airport. I managed it with a big suitcase. Most of all the staff were helpful, from reception to housekeeping. I wasn't just greeted to be checked in, I was ”welcomed” with a genuine smile. That means a lot, especially as I was a solo traveller this trip. Thank you Ibis Luton for taking some of the strain out of a long journey.

Sinead , Sam, Debbie and last but NOT least Vibha who won the day by making me Frenchtoast as we make them in Pakistan and India , not to mention Chris and finally not to forget Hucksby who outdoes us being 4 legged and an adorable puppy make this place a special, friendly , loyalty rewarding home away from home. I asked for tap water and Debbie brought me nice bottled water with a glass and brought it to me upstairs . I believe the lovely lady who took my booking on the phone the first time was Chloe but I could be totally wrong about the name was also very friendly and welcoming. Highly recommend this hotel situated in the High town 7 minute walk from the station. Looking forward to Vibha s French toast again tomorrow. It's not on the menu but if you ask nicely she ll oblige! They taste nicer the Pakistani way with sugar beaten into it and as Vibha is from Mumbai she knew exactly how to make them! Thanks everyone at Leaside whom I am yet to meet!