Sadly had three rooms due to some issues reguardless how clean they were and a smell coming from the bathroom, third room was ok and had a nice view over looking the sea and Scarborough harbour, pool and spa a nice touch and the staff were all friendly plenty of choice on the menu for food, just needs to address a few issues to make this worthy of it's 4 star rating and that to me should be considered luxury where as this felt more just above average but not luxury 3.5 / 5 location amazing staff amazing let down by the fire alarm going off which steam was to blame air vents were dirty this needs looking at, house keeping need to work more alongside maintenance to ensure issues are addressed. Safe in second room was broken but maintenance did sort this and were very friendly, reception and spa staff all excellent, can't comment on the food but had plenty of choice and had we not made plans we would of considered the curry night the hotel had on. Over all 3.5 / 5
- clayton crowder-oxford
The hotel itself was lovely! Unfortunately when we arrived and got into our bedroom around 11pm a member of staff was banging on the door demanding to be in, not once but twice. Which definitely ruined our stay, they’d apparently been a leak? There was also what looked like chewing gum in the sink? Apart from that the hotel was nice, the corridors & bar were clean & the front of house staff were lovely
- Conley
