The Helaina Map, Address, Transportation & Nearest Stations and Airport
Landmarks
The Helaina
0km
Freddie Gilroy and the Belsen Stragglers
0.13km
Scarborough Play Park
0.18km
Rex's Emporium
0.38km
Scarborough Cricket Club
0.4km
St Mary's Church, Scarborough
0.4km
Boyes
0.43km
The Little Cheese & Wine Shop
0.43km
Scarborough Market Hall and Vaults
0.45km
Sally Beauty
0.46km
Transportation to The Helaina
Train Stations
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The environment looks average. The room is indeed relatively small for Chinese people. It is not suitable for two people to live together. At the beginning of the hotel reservation, there was no prompt to choose a room. In the end, I was allocated a room with a very bad view. I think it is in the UK. It is said that the price is good, but if you want to live in a more luxurious hotel, you should pay moreFromVND 2,317,161
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Had a fab stay at Mansion house which is right across the esplanade . The beds are comfortable and toilet is clean and sparkly. Breakfast is well presented and full English breakfast is served elegantly. Will definitely stay again whenever I visit ScarboroughFromVND 2,507,718
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1. Check-out Time Is Too Early
In my experience, most hotels—whether five-star establishments or smaller boutique hotels—allow guests to check out around 12:00 noon. However, for such a large hotel with a rich historical background, the check-out time of 10:00 a.m. feels unreasonably early. It is particularly inconvenient for guests who wish to have breakfast, as the kitchen closes at 9:00 a.m., making the entire morning feel rushed. This aspect was disappointing and should be seriously reconsidered.
2. Luggage Storage After Check-out
As a frequent traveler who has stayed in many hotels across different countries, I have never encountered a situation where luggage storage after check-out was not available. Typically, guests are allowed to leave their bags temporarily while exploring the city and return later to collect them. Unfortunately, this was not possible at this hotel.
I found this quite surprising, especially considering the size of the property. As a result, I had to carry a large suitcase while visiting the beach and dining outside, which significantly affected my experience. This policy made me feel that guests are not sufficiently accommodated after check-out, and it was quite disappointing.
3. Room Facilities
I understand and respect that this hotel is nearly 200 years old, and I have no issue with its age or character. Overall, the room facilities were acceptable; however, the water taps could benefit greatly from modernization. The current rotary-style taps are difficult to operate, requiring considerable force to turn on and off. This could be especially challenging for elderly guests.
Additionally, when I entered my room, I noticed that water was already running slightly due to the tap not being fully closed. If the hotel were to gradually replace these taps with more user-friendly designs, it would not only improve guest comfort but also help conserve water in the long run. I believe this would be a worthwhile investment.FromVND 1,059,492
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Great place and very easy to find. Excellent facilities on my cosy very warm quiet room with a great sea view out of my window. Highly recommend and will definitely book again on my return to Scarborough.FromVND 1,394,870
Good112 Reviews
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