Westgate Smoky Mountain Resort & Spa Map, Address, Transportation & Nearest Stations and Airport

We were on a road trip from Wales, and after staying here in 2019, we chose it again for 1 night between our 2 days in Dollywood as it provides the excellent, and complimentary, TimeSaver pass and shuttle to the park (parking is free at the hotel). Logan on the desk was fantastic - thank you very much!! The hotel itself is beautiful and very comfortable and homely. The decor is tasteful (with Dolly pics here and there) and there is a great coffee shop on site where you can also buy cinammon bread (why wouldn't you?). Minor quibble with the room which was on the 3rd floor (2nd UK), but at the very end of the building so a little bit of a walk for our tired legs! But the room itself was as our previous visit, very comfortable and clean. The grounds are beautiful with a butterfly garden, fire pits for smores, lovely pool (also an indoor pool), kids play areas and a covered area that shows family films in the evenings. Pokeberry Lane is a nice little gift shop selling Dolly, Dollywood and Dreammore souvenirs. Unfortunately the budget on a 2-week road trip from the UK means we had to restrict ourselves to 1 night - but if the price was just a little bit less we would have definitely stayed the full 4 nights we were in the Smokies. That being said, it is a very well-appointed hotel and probably worth the price in today's climate.

We were pleasantly surprised as to the location of your hotel. The view was breathtaking! Our room was very comfortable. The recliner was in a declining condition but it served a purpose as my husband has to sleep in a recliner. The pool was very inviting and the fireworks on our last night there were so exciting.

The hotel is very large, on the edge of the Pigeon Valley National Road, it is very convenient to come from the Great Smoky Mountain Forest Park. It feels that a whole lot of commercials belong to this hotel. The rooms are large and very beautiful. There are various commercial and amusement buildings downstairs. Facilities, parking is free. There is a Chinese reception at the front desk. Personally feel that the street view is better than the river view. The river view room arrived at night, a dark river. The hotel has a self-service laundry room. This is very important. At 11 o'clock in the evening, there are still many people playing outside, almost all families with children.

I really wanted to love this place. The location is perfect to quickly get to the attractions in Gatlinburg without fighting traffic and the views are incredible. The food from vista grille is surprisingly delicious for hotel food and the welcome cookie was so good. The front desk staff and restaurant staff are the best. So polite and friendly each and every time. But this place is busy. It is a convention center and there was an event every day during our stay. There is not ample parking to accommodate a packed hotel during peak season and daily events. Allowing guests to park in the fire lane seems like a major safety issue. The rooms are a decent size however, the beds are not great unless you like sleeping on a worn out extra firm mattress. The rooms also need a deep cleaning. I understand that there is a quick turnover between guests but these rooms haven’t had a good cleaning in years. There was hair left behind from a previous guest in the bathroom and years of dust behind the couch. For almost $300/night, I expected more.

This Courtyard hotel does not live up to its name and the facilities are relatively basic. The order included breakfast, but after finishing the meal, I was told by the hotel that there would be a charge. Ctrip will resolve the issue in a timely manner after receiving the feedback. We hope that similar situations will not happen again!