Zacatecas Map,Adress, Transportation & Nearest Station/ Airport

Marriott Titanium. Wife and I were in town for a babymoon and we decided to go back to Mexico City and try the St Regis. Really glad we did as everything was top notch as expected at a St Regis. Pros: Entire staff - friendly, super helpful, and genuinely caring staff from door, front desk, butler, restaurant, and all others. Thanks to Jesus for making reservations at amazing restaurants, Eduardo for going over the top for us, and the head concierge (sorry forget his name) for teaching my wife how to saber a bottle of champagne. Restaurant - ate breakfast every morning, had a lunch, and late night desserts at the hotel and the food is tasty with lots of options, taco bar for Saturday brunch, with great staff. Bar - I always try the bloody mary's when staying at St Regis properties as they have their own spin and the Mexico City one was very unique. But outside of that, the bar staff was very friendly throughout and made great drinks. Rooms - booked a deluxe suite for our stay and it was huge, clean, and had comfortable beds. Car service - can get you everywhere you need to get in a comfortable Navigator. Cons: Location - we love Mexico City and usually stay in the Polanco district and this was the first time we stayed in the ”central” district. Area is more business forward so you'll have to travel if you want to get to areas outside of that, but not at the fault of the hotel. Age - hotel is starting to show it's age a bit, but it's still very well kept. Pool - a bit smaller and jets in the hot tub didn't work, but it was nice to soak after walking all day. Cons are nitpicky and would not prevent us from coming back, which we will. Overdelivers on what a St Regis experience should be and we are very thankful that they made us feel so welcome and provided us great memories.

Located on the Reforma Avenue, the hotel is less than 1 km from the Museum of Anthropology and the Angel Independence Column. It is conveniently located about 8 minutes on foot from Metro Line 1. The breakfast at the hotel tastes good and has local features, but the variety is small. The buffet breakfast has two options, the regular version and the local special edition. Unfortunately, even the second one is not very rich. I tried the dinner at the hotel and it tasted very good. The price is slightly more expensive than the average restaurant. The red velvet cake sold in the hotel's bakery tastes good and is inexpensive and worth recommending. The hotel's swimming pool is relatively small, the gym is not very big, and there are few people in the evening.

Fantastic stay with club lounge privileges. Fair warning to Bonvoy Platinum and Titanium members (Ambassadors you better know the drill with this brand, otherwise your handlers have been carting your carcass on a handcart from property to property while you’ve been under the influence) lounge access is NOT included unless you pay for it. The groveling from a previous reviewer was pathetic! Now that that’s out of the way, what a muy bien experience! Food and beverage presentations in the club lounge were superior to any other Ritz lounge we’ve visited in North America. Alyssa leads a first rate team with Francisco and Michelle as all stars. Hot entrees were present even between the breakfast, lunch and dinner offerings. We were upgraded to a corner suite. Impressed with the space, layout and electric curtains. Bathroom was superb with separate bathtub and shower. Only complaint was entitled guests allowing screaming children running amuck in the hallways first thing in the morning. And a neighboring guest listening to loud movies on his balcony whilst smoking cancer sticks. Hope he endured a handsome fine for his behavior. But he probably didn’t. Enjoyed the walking proximity to Chapultepec Park with its many fine museums. Service in the restaurant was also excellent. Looking forward to our next stay.

I generally stay at the St. Regis Hotel when I travel to Mexico City for business. This time I decided to try the JW Sante Fe Hotel and I was nicely surprised. The rooms are modern, clean, spacious and so comfortable. I had booked a junior suite & I was upgraded to a master suite. I slept great and the service was outstanding. From the time of my arrival to check out ; I was treated with warm , professional and friendly staff. I am thrilled that I have two options on my next trip to Mexico City in three weeks. Extra thank you to the front desk manager Jesus & the concierge for making my stay effortless, comfortable and unforgettable. They made my stay feel “like home away from home”. I will definitely return for many more trips and I highly recommend this hotel.

Would not recommend this hotel based on these factors. Pool only has sun about 2 hours a day so if you are looking for a pool - skip this property Wifi is terrible. Constantly down Massage at spa is so not worth the money Housekeeping did not replenish our daily waters or coffee pods Bed is not comfortable. I think the mattresses are old and so they put a pad on top. Construction and street noise is loud even though we were in the 19th floor. Buffet is just okay and too expensive unless you like liquid runny scrambled eggs What is good about this hotel? Concierge had great recommendations for dinner and breakfast Woman working at pool is awesome and goes out of her way to help Hotel is in a good location. Would I go back? No There are too many great hotels in the area.

What a great hotel, with a great team and a great location! Everyone made us feel cared for. A very special thank you to ”Mago” Maria Jose Arellano, Juan Pablo, Natalia, Santiago, Laura, Uriel, Valeria, Mariana, and Brando. Our room was spacious and had an amazing view. Our breakfasts at Balta were very good. The food and drinks at Cityzen were delicious and creative (and the view one of a kind). Having access to Club Millesime worked out well and the club team was so gracious and helpful. We will definitely be returning!!

You can tell there is something about the way the property is managed when several things go wrong. Let me start by the good: Maybel Gonzalez tried everything within her power to avoid a total disappointment; nevertheless, travelers should be aware of the experience and hopefully upper management will take notice. Now the things that need attention: -Sent a message via the BonVoy app, it went unanswered until I requested a reply the following day. -Upon checking I noticed the floor in my assigned room had not been swept for a long time. They sent a very polite housekeeper who cleaned it and apologized profusely stating that was unacceptable. -Handheld shower could not be turned on, they fixed it. Also overhead shower sprayed water all over, this is a sign of not cleaning the shower head, it was fixed. -Air conditioning did not cool. They fixed it. Several reviews have the same issue reported. -The worst - the water pipes had air and banged all night. This was not fixed and even when the lent me a second room to sleep in, the noise was present. Had three sleepless nights. This is really a big problem. I was on the 12th floor. There are several choices in the Santa Fe area...I suggest looking for an alternative, I will.