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I booked this Hotel for 6 older ladies to experience Pidgeon Forge. The Location couldn't be better. The rooms are very nice size and the bathrooms are great. All six of the ladies loved the hotel. Now with six older ladies we had some very picky ladies and they loved it. Great places to sit and talk in the lobby, two fire pits to sit and talk if it is chilly out side. Lots of pools and to use. The keep the buffet clean and refilled. One of our ladies is going to bring her whole family there for a family get together because she loved this place so much. I really and honestly don't feel you will be disappointed if you stay here. The staff is great there is always someone at the front desk which I lliked because I had questions. I can't say enough good things about this place but thank you for doing such a great job.

The hotel is very large, on the edge of the Pigeon Valley National Road, it is very convenient to come from the Great Smoky Mountain Forest Park. It feels that a whole lot of commercials belong to this hotel. The rooms are large and very beautiful. There are various commercial and amusement buildings downstairs. Facilities, parking is free. There is a Chinese reception at the front desk. Personally feel that the street view is better than the river view. The river view room arrived at night, a dark river. The hotel has a self-service laundry room. This is very important. At 11 o'clock in the evening, there are still many people playing outside, almost all families with children.

We love staying at this hotel ! It has the friendliest staff and so clean and well kept .they have an indoor ,hot tub and pool and outside pool with fireplace..It's so close to stores ,restaurants that you can just walk most places ..We met the friendliest families staying and this trip was amazing..Will stay again every time

I was charged twice for the stay. I was charged upon checking in, even though the booking was prepaid. Front desk staff was not appropriately trained with normal procedures and resulted in the duplicate charged. I had to make several phone calls to different people to resolve this. This resulted in precious vacation time loss and unnecessary stress.

My wife and kids enjoyed our stay at the Holiday Inn and Suites Pigeon Forge. The Facilities were very clean and modern. I noticed the pillows and bed felt comfortable and we all slept well. It is in a great location if you have kids being around a lot of things to do. The hotel itself also seemed very kid friendly. We would stay again!

Breakfast was okay, but they weren’t prepared for a crowd. Bed was hard. Office chair was flimsy and my son fell in it. Everything else met expectations.

The room was nicely updated. The exterior could use a refresh. The service was friendly and helpful.

Clean hotel staff was so friendly !! Both at check in and check out ! I really appreciated the friendly faces and the positive attitudes I look forward to seeing them again in August for Jeep invasion❤️❤️

Everyone was very friendly from check-in to housekeepers and the free breakfast was nice. The beds and pillows are marvelous but the pool is small & there aren't enough lounge chairs. We would stay again.

Overall, the hotel appears to be well managed, and it was nice to see the staff working together and supporting one another. I especially appreciated not having to wait several hours for check-in, which made the arrival much smoother. During my stay, some areas of the floor were under renovation. While this is understandable, there was a noticeable smell and visible signs of ongoing work, which slightly affected the overall impression. The room itself felt quite cool, and there were a few small details that could be improved. The coffee machine wasn’t working, a hair dryer was not available in the room, and there was a noticeable draft coming from the window. I also noticed a black hair on the bed upon arrival. On a positive note, an iron was provided. One thing I did appreciate was that coffee and tea were available in the lobby most of the time. For a 4-star hotel, 🫣🫣🫣 Overall, this hotel could be a good option if alternatives are limited, and with some attention to details, it has the potential to offer a more comfortable stay.